Managed Support for Palo Alto and Fortinet Firewalls

The contract involves providing managed support services for the City of Jacksonville’s network security infrastructure, specifically focusing on monitoring and managing Palo Alto and Fortinet firewalls. The primary responsibilities include continuously overseeing the network to detect security breaches or service interruptions, analyzing incidents to determine their root causes, and implementing appropriate solutions. The supplier is expected to either resolve identified issues directly or collaborate with the City to execute recommended corrective actions, ensuring the integrity and security of the network are maintained effectively. This solicitation, posted on February 26, 2025, with a response deadline of March 3, 2025, falls under the NAICS code 541519, indicating a focus on other computer related services. The contract size is estimated to range between 500,000 and 1,500,000 dollars. The organization is a State and Local Government Entity (SLED) based in Florida, with Carmella Spitler serving as the primary contact person. The contract aims to enhance the City’s cybersecurity posture through proactive monitoring and swift incident response, ensuring reliable network operations and safeguarding municipal data and services.