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Helpdesk & User Support Services

Active

Federal

Response Deadline11/13/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled Helpdesk and User Support Services, focuses on providing functional support and helpdesk operations for prime contractors working on NIH/NCATS projects. The primary scope of work involves the maintenance of the SMART IRB Helpdesk, offering expert consultation for institutions integrating into the platform, and developing comprehensive educational materials for SMARTIRB.org. Key deliverables include the resolution of helpdesk tickets, the creation of user guides, and the moderation of website content. The project is associated with the National Institutes of Health Nida under the Department of Health and Human Services, falling under NAICS code 541519. Interested parties should note that the response deadline is November 13, 2026, with the solicitation having been posted on October 28, 2026.

General Info

Helpdesk and user support services for NIH NCATS SMART IRB by November 13, 2026.

Agency

Department Of Health And Human Services → National Institutes Of Health Nida

NAICS

541519 - Other Computer Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 75N98026Q00287.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SMART IRB Governance, Administration, and Operations Support (GAOS)

AI Contract Breakdown

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 13

Submission deadline

Response Deadline

11/13/2026, 05:00:00 PM UTCin 16 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health Nida

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → National Institutes Of Health Nida

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides functional support and helpdesk services for prime contractors on NIH/NCATS projects. Maintains the SMART IRB Helpdesk, provides expert consultation for institutions joining the platform, and creates user educational materials for SMARTIRB.org. Delivers resolved helpdesk tickets, user guides, and moderated website content.

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