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Managed Technical Support Services

Active

State & Local

Response Deadline10/13/2026, 04:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Managed Technical Support Services supports prime contractors on SaaS projects for the New York State Office of Addiction Services and Supports. The selected provider will be responsible for operating a help desk for platform users, managing agency account relationships, and producing utilization reports through ticketing systems and reporting dashboards. Preference is given to providers who adhere to ITIL standards to ensure high-quality service delivery. The scope of work requires the delivery of SLA-based technical support and the generation of periodic customization reports. This opportunity is categorized under NAICS code 541519 and is associated with the New York State government. Interested parties should note the response deadline of October 13, 2026.

General Info

Managed technical support for NYS OASAS SaaS projects, deadline October 13, 2026.

Agency

New York → NYS Office of Addiction Services and SupportsView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2139228.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Web-Based Clinical Decision Support and Training Platform

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 21

subcontract

Response DeadlineOct 13

Submission deadline

Response Deadline

10/13/2026, 04:00:00 AM UTCin 21 days

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Organization & Contact Information

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AgencyNew York → NYS Office of Addiction Services and Supports

ContactsNo contacts available

OfficeN/A

Organization / Agency

New York → NYS Office of Addiction Services and Supports

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical assistance and account management for prime contractors on New York State Office of Addiction Services and Supports (OASAS) SaaS projects. Operates a help desk for platform users, manages the agency account relationship, and generates utilization reports using ticketing systems and reporting dashboards. ITIL standards preferred. Delivers SLA-based technical support and periodic customization reports.

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