MBC-26-01 Transcription Services

The California Department of Consumer Affairs, on behalf of the Medical Board of California (MBC), is soliciting bids for transcription services under solicitation MBC-26-01. The contract involves the preparation of verbatim transcripts from digital recordings, including medical interview recordings with physicians, patients, or witnesses, medical expert dictated reports, and Medical Board meeting minutes. The estimated volume of work includes 20,000 pages of medical interviews, 1,000 pages of dictated reports, and 400 pages of board minutes. The period of performance is scheduled from January 1, 2027, through December 31, 2029. The contract will be awarded to the responsive and responsible bidder offering the lowest average grand total. Evaluation includes a responsiveness review based on a mandatory checklist and a verification of minimum qualifications, such as being registered with the California Secretary of State. A 5% preference is granted to certified small businesses, and ties will be resolved via a coin toss. Bidders must submit a comprehensive package by November 4, 2026, including a cost sheet, certifications, and three references from the last five years. Contractors must adhere to strict data confidentiality and security standards, delivering drafts and final transcripts via encrypted email or secure websites using SSL, SHTTP, or secure FTP. Compliance is required with the Drug-Free Workplace Act of 1990, the Americans with Disabilities Act, and California nondiscrimination program requirements. Additionally, bidders must disclose the use of Generative AI to avoid disqualification. Invoicing is permitted monthly in arrears, and the agreement is subject to the submission of required insurance certificates and bonds.