Medical Over-the-Phone Interpretation (OPI) Services

This subcontract for Medical Over-the-Phone Interpretation (OPI) Services supports Columbus Public Health by providing professional oral language interpretation across more than 47 clinics. The service provider must deliver on-demand, real-time interpretation 24 hours a day, 365 days a year, with the capacity to handle high call volumes and fulfill gender-specific interpreter requests. To ensure quality and legal compliance, the contractor must maintain HIPAA and BAA compliance and hold certifications from NBCMI, IMIA, or CCHI. Administrative requirements include the delivery of live call logs and monthly utilization summaries to track service usage. The opportunity is categorized under NAICS code 541930 and is managed through the Ohio Public Health agency. Interested parties must submit their responses by the deadline of November 9, 2026.