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MFP Maintenance and Repair Services

Active

State & Local

Response Deadline11/20/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for MFP Maintenance and Repair Services supports prime contractors managing print projects for the City of Dothan in Alabama. The scope of work involves performing both preventive and corrective maintenance on multi-function printers, including on-site repairs and the provision of loaner or replacement units within 24 hours if a device cannot be fixed immediately. The service provider is required to use diagnostic tools to maintain a strict hardware fleet standard, ensuring a minimum uptime of 98% per device each quarter. This contract emphasizes strict adherence to service level agreement uptime guarantees to ensure continuous operational efficiency for the agency.

General Info

MFP maintenance and repair services for City of Dothan with 98% uptime guarantee.

Agency

Alabama → City of Dothan

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of 271006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP Centralized Managed Print Svcs & Multifunction Printer (MFP) Fleet

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 10:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyAlabama → City of Dothan

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama → City of Dothan

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs preventive and corrective maintenance for prime contractors on City of Dothan managed print projects. Conducts on-site repairs of malfunctioning MFPs and provides loaner/replacement units within 24 hours when on-site repair is not possible. Utilizes diagnostic tools to ensure a minimum 98% uptime per device per quarter. Delivers a maintained hardware fleet meeting strict SLA uptime guarantees.

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RFP Centralized Managed Print Svcs & Multifunction Printer (MFP) Fleet

Solicitation # 271006

The City of Dothan, Alabama, is soliciting proposals under RFP 271006 for a comprehensive centralized managed print services and multifunction printer fleet program. The selected vendor will serve as the single point of accountability for the implementation, installation, configuration, and management of a consolidated fleet including multifunction devices, plotters, and facsimile machines. The scope requires the provision of new, current production hardware across three tiers: high-volume department production, mid-tier office, and small workgroup units. Key technical requirements include print, copy, and scan-to-email capabilities, integration with City Active Directory or Entra ID for badge-swipe release, and the deployment of centralized print management software such as PaperCut MF or Printavista. All devices must adhere to a documented hardening baseline and support TLS 1.2 or later and SNMPv3 for security. The contract is awarded for an initial one-year term, with potential extensions to a second and third year upon mutual agreement and stable pricing. Proposals are evaluated based on a weighted system: Total Cost of Ownership (35%), Service Level Agreement and Support (25%), Technical and Security Compliance (20%), Vendor Qualifications and Experience (15%), and the Quality of Transition and Implementation Plan (5%). Bidders must provide pricing for 36-month and 60-month lease options, as well as cost-per-page rates for monochrome and color impressions. Submissions must be delivered in sealed envelopes by November 20, 2026. Compliance requirements include E-Verify registration, non-discrimination agreements, and the submission of non-collusion affidavits. The City maintains the right to reject nonconforming goods and may terminate the contract without cause given thirty days' written notice.

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