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Microsoft Ecosystem Integration Services

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Government of Canada → SenateView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of SEN-027 26-27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CALL QUEUE MANAGEMENT SYSTEM

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Timeline

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Response Deadline

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Organization & Contact Information

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AgencyGovernment of Canada → Senate
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Senate
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical integration of call queue systems for prime contractors on Senate of Canada projects. Configures integration between the call queue solution and Microsoft Teams, Microsoft 365, and IT Service Management (ITSM) platforms. Requires Microsoft Certified Solutions Expert (MCSE) or equivalent platform certifications. Delivers a fully integrated communication workflow between the system and MS Teams/365.

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More opportunities from Government of Canada → Senate

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CALL QUEUE MANAGEMENT SYSTEM
Solicitation # SEN-027 26-27
The Senate of Canada issued a Request for Information (RFI) under solicitation number SEN-027 26-27 to identify modern Call Queue Management solutions to replace its current platform. The primary objective is to find a system that integrates with Microsoft Teams telephony and supports a bilingual English and French caller experience. The Senate is seeking data on technical capabilities, including intelligent skills-based routing, IVR menus, agent and supervisor tools such as real-time monitoring and call recording, and omnichannel support for voice, email, chat, and SMS. Additionally, the RFI explores various hosting models, including SaaS, public cloud, and hybrid architectures, while requesting information on security certifications and data residency. This process is conducted solely for information and planning purposes and does not constitute a formal solicitation or a contractual obligation. While the Senate is requesting indicative pricing for budgetary planning, this information will not be evaluated or compared as part of the RFI. Responses were due by September 30, 2026, and must be submitted in softcopy format via email to the contracting authority. Any information submitted becomes the property of the Senate of Canada, though proprietary markings will be respected. If a future competitive procurement is launched, the Senate intends to utilize a best-value award basis, though the final acquisition strategy and evaluation methodology remain undetermined.
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