This Solicitation opportunity from Government of Canada was posted on September 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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CALL QUEUE MANAGEMENT SYSTEM

Closed

SEN-027 26-27International

Submission Closed09/30/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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DAS Procurement

POSTED

about 9 hours ago

DEADLINE

in 10 days

AI Contract Overview

The Senate of Canada issued Request for Information SEN-027 26-27 on September 11, 2026, to gather market research on modern Call Queue Management solutions. The primary objective is to identify a platform to replace the current system that integrates with Microsoft Teams telephony and supports a bilingual English and French caller experience. This RFI is intended for planning and budgetary purposes only and does not constitute a formal solicitation or contractual obligation. Responses are due by September 30, 2026, and must be submitted via email to the contracting authority in softcopy format. The Senate is seeking detailed information on technical capabilities, including intelligent skills-based routing, IVR menus, agent and supervisor tools such as real-time monitoring and call recording, and omnichannel support for voice, email, chat, and SMS. They are interested in various hosting models, including SaaS, public cloud, or hybrid configurations, with a focus on security architecture and data residency. While indicative pricing is requested for budgetary planning, it will not be evaluated as part of this process. If a future competitive procurement is launched, the Senate intends to award based on best value, though the final acquisition strategy and evaluation methodology remain to be determined.

General Info

Senate of Canada RFI for bilingual Microsoft Teams integrated call queue management solutions.

Agency

Government of Canada → Senate

NAICS

541512 - Computer Systems Design Services

Place of Performance

CAN

Set-Aside

NONE

Documents

rfi

Low

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 11

Solicitation

Response DeadlineSep 30

Deadline has passed

Submission Closed

09/30/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Senate

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Senate

Office AddressN/A

Contacts

abdoulaye tounkaraContracting Authority

contact@example.gov

Full Description

To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada. This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests. Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. Any/all information received in response to this RFI that is marked Proprietary will be handled accordingly. Such restrictions should be clearly indicated on each sheet containing such information.

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