This Solicitation opportunity from South Carolina was posted on October 9, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Microsoft Unified Support Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract for Microsoft Unified Support Services issued by the South Carolina Department of Probation, Parole & Pardon Services is a comprehensive, fixed-price agreement designed to provide extensive technical support and cybersecurity services for a one-year period starting from the effective date, which is determined upon award. The solicitation, posted on October 9, 2025, with a response deadline of October 24, 2025, emphasizes a lowest-price technically acceptable evaluation process, requiring responsiveness, responsibility, and competitive pricing. The support services include 24/7 technical assistance, escalation management, IT health and risk assessments, account management, advisory support, and training, with optional add-ons such as proactive engineering credits and enhanced cybersecurity (Zero Trust) solutions, estimated to total up to approximately $145,720 based on a non-binding Microsoft budgetary estimate. The contract emphasizes strict compliance with state procurement laws, cybersecurity standards, and confidentiality requirements, including U.S.-only data handling and safeguarding measures. The contractual clauses incorporate a broad array of state-specific terms covering administrative procedures, legal compliance, data security, conflict of interest, subcontracting, and insurance, with detailed provisions on modifications, OCI disclosures, and indemnification. The procurement process mandates detailed offer submissions via an online portal, including signed forms, certifications regarding debarment, minority and socioeconomic participation disclosures, and adherence to confidentiality and anti-fraud policies. While the contract does not specify explicit inspection or acceptance procedures, it emphasizes performance timelines, including a one-hour incident response target, and the need for timely delivery of services at the designated South Carolina location. The agreement is structured as a firm-fixed-price contract, with award based on the lowest responsible and responsive bid, and includes provisions for amendments and modifications as necessary to accommodate scope changes or administrative updates.
General Info
Place of Performance
SC, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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