Mission Australia After-Hours Answering Service

This contract is a firm-fixed-price agreement for providing after-hours answering services to Mission Australia, covering the U.S. Embassy in Canberra, U.S. Consulates General in Sydney, Melbourne, and Perth, as well as future Mission Australia locations in Brisbane and Adelaide. The contractor will serve as the primary contact point outside of normal business hours for the general public trying to reach any Mission Australia facility. Calls routed after hours will be directed from an answering machine at these U.S. Mission sites to the contractor’s service, especially in emergencies. The contractor is responsible for supplying the necessary managerial, administrative, and direct labor personnel to fulfill these duties. The answering service will handle incoming calls from throughout Australia and internationally, screening calls to provide limited information and resolving those that do not require forwarding. Emergency calls must be directed promptly to the designated duty officers. Detailed emergency definitions and relevant informational updates will be supplied and periodically revised by the client. The contract was solicited by the American Consulate in Sydney under solicitation number 19AS2026Q0016, with a response deadline of July 8, 2026. The place of performance includes multiple Australian cities—Canberra, Sydney, Melbourne, and Perth—and points of contact include Daniel Mandell and Wayne Reiha from the Department of State.