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This Government Contract opportunity from New York was posted on June 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Network Access and Provider Relations Management

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Federal
Telephone Operator Support Services l KCVA | Base plus four (4) option years
Solicitation # 36C25526Q0654
The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.
255-NETWORK Contract Office 15 (36C255)

POSTED

2 days ago

DEADLINE

in 5 days
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting proposals under RFP PKS-RFP-27-0440 for a 24-hour, bilingual English and Spanish inbound call answering service. The selected vendor will operate a professional call center to capture reports on public safety and general concerns in City parks, utilizing a structured ticketing system that allows City staff to add notes and close tickets. Key deliverables include quarterly and annual summary reports analyzing call trends and the maintenance of records for 24 months. The contract is intended to commence on or about January 1, 2027, for a five-year term, with the City reserving the right to award the contract based on the best value, considering technical capability, resource availability, safety records, and price. Compliance requirements are extensive, including adherence to Federal Transit Administration certifications, non-discrimination policies under Title VI of the Civil Rights Act, and the implementation of a Small Business Participation Plan to engage Disadvantaged Business Enterprises. Contractors must also comply with sensitive security information handling and provide a waiver of confidentiality for state tax audits. Payment is processed via contractor invoices with a default term of net 45 days, and the City maintains the right to offset obligations against payments. Proposals must be submitted electronically through the City's Procurement Portal, including a mandatory Conflict of Interest and Transparency form to be considered responsive.
Parks and Recreation

POSTED

30 days ago

DEADLINE

in 12 days

AI Contract Overview

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The contract involves managing and maintaining a preferred dental provider network within New York State, with a focus on ensuring that current CNYRTA providers remain in-network and accessible to members. This subcontract falls under the NAICS code 561421, which pertains to business management consulting services. The goal is to facilitate seamless access to dental care for members by maintaining strong provider relationships and ensuring network adequacy. Issued by Centro in New York, the solicitation for this contract was posted on June 15, 2026, with a response deadline of July 15, 2026. Although specific details such as the place of performance and point of contact are not provided, the opportunity is publicly available for interested parties to review and submit proposals. The contractor selected will be responsible for ongoing provider relations and network management to support the organization's objectives in delivering quality dental care services to its members.

General Info

Manage and maintain preferred dental provider network in New York for CNYRTA members.

Agency

New York → CentroView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-17.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Third Party Administrator for Dental Services 2027-2032

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → Centro
ContactsNo contacts available
OfficeN/A
Organization / Agency
New York → Centro
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Manage and maintain a preferred dental provider network in New York State, ensuring current CNYRTA providers are in-network and accessible to members.

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