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Multi-Tier IT Service Desk & IMO

Active

Federal

Response Deadline11/02/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Department of Defense involves operating a multi-tier Service Desk and Information Management Operations team for prime contractors on USAWHC G-6 projects in Fort Bragg. The scope of work includes ticket management, desktop imaging, and coordination with Network Enterprise Centers, with a specific requirement for prioritized VIP support featuring a one-hour response and 24-hour resolution window. Personnel must possess a Secret clearance and be proficient in ITSM ticketing tools and desktop imaging software. The contract mandates high performance standards, requiring 99 percent service availability and strict adherence to established service level agreements. Interested parties should note the response deadline of November 2, 2026. The project falls under NAICS code 541513 and is managed by the IT Contracting Division - PL83.

General Info

DoD subcontract for Fort Bragg Service Desk operations; Secret clearance required; deadline 11/2/2026.

Agency

Department Of Defense → It Contracting Division - PL83

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Fort Bragg, NC, 28307, USA

Set-Aside

NONE

Documents

This scope was carved out of 832674525.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

United States Army Western Hemisphere Command (USAWHC) G-6 Information Technology Service Management Western Command and Control System (WCCS)

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 03:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyDepartment Of Defense → It Contracting Division - PL83

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → It Contracting Division - PL83

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a multi-tier Service Desk and Information Management Operations (IMO) team for prime contractors on USAWHC G-6 projects. Performs ticket management, desktop imaging, and coordination with Network Enterprise Centers (NEC), including prioritized support for VIPs with 1-hour response and 24-hour resolution targets. Utilizes ITSM ticketing tools and desktop imaging software. Requires Secret clearance. Delivers 99% service availability and SLA adherence.

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