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Managed Support and Help Desk Services

Active

Federal

Response Deadline10/28/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled Managed Support and Help Desk Services, is a Small Business Set Aside under NAICS code 541513 for the Department of Veterans Affairs Network Contract Office 19. The selected provider will deliver technical support, system maintenance, and help desk services to prime contractors working on VISN 19 projects, with the primary place of performance located in Aurora, Colorado. The scope of work requires the management of service requests through a ticketing system, with a strict mandate to maintain a 95 percent resolution rate within established SLA timelines. Key deliverables include the successful resolution of support tickets and the submission of comprehensive monthly performance and issue reports to ensure operational efficiency and accountability.

General Info

Small business subcontract for VA help desk and technical support services in Aurora, Colorado.

Agency

Department Of Veterans Affairs → Network Contract Office 19 (36C259)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Aurora, CO, 80045, USA

Set-Aside

SBA

Documents

This scope was carved out of 36C25927Q0017.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

R604--S1|New Base+4 36C259-27-AP-0335| Tracking System|Approved by VISN (VA-27-00005138)

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Timeline

PostedOct 20

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 08:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Network Contract Office 19 (36C259)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Network Contract Office 19 (36C259)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support, system maintenance, and help desk services for prime contractors on Department of Veterans Affairs (VA) VISN 19 projects. Resolves service requests using a ticketing system within SLA timelines to achieve a 95% resolution rate. Provides monthly performance and issue reports. Delivers resolved support tickets and monthly performance reports.

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