This Solicitation opportunity from Department Of Health And Human Services was posted on December 13, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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National Cancer Institute's Contact Center

Closed

75N91019R00008Federal

Submission Closed12/18/2019, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

AI-Enabled Student Support PlatformTexas State University is seeking an AI-enabled student support platform to enhance engagement, streamline services, and boost operational efficiency across key departments including Admissions, Financial Aid, and the Registrar. The solution must implement a four-tier service model beginning with proactive, data-driven outreach (Tier Zero), followed by 24/7 AI-powered responses to general inquiries (Tier 1), personalized and transactional support for authenticated users through integrated systems (Tier 2), and smooth escalation to human staff when necessary (Tier 3). The platform must support multichannel communication via chat, SMS, email, and voice, along with multilingual capabilities, workflow automation, content governance, and comprehensive analytics and reporting tools. The vendor must deliver an API-first architecture that integrates seamlessly with the university’s existing systems including Banner, Slate, and TeamDynamix while adhering to strict compliance standards for data security, accessibility, and privacy. All components must ensure secure handling of sensitive student information and meet institutional requirements for usability and scalability. Proposals are due by July 17, 2026, and inquiries should be directed to Dan Alden at Texas State University.

Texas State University

POSTED

DEADLINE

Help Desk and Technical Support ServicesThe contract seeks a subcontractor to deliver Tier 1 and Tier 2 technical support services for the e-Manifest system, serving both industry and state users. The scope includes hands-on troubleshooting, direct user guidance, and ongoing maintenance of a knowledge base to ensure efficient resolution of technical issues and consistent user experience. Support must be responsive and knowledgeable, addressing system functionality, data submission errors, access problems, and other operational challenges encountered by users across the environmental compliance sector. The solicitation is issued by the Environmental Protection Agency’s Office of Land and Emergency Management, specifically under the Office of Resource Conservation and Recovery, with performance based in Washington DC. It is designated as an 8A subcontract, targeting small businesses owned and controlled by socially and economically disadvantaged individuals. The request for quotation is active with a response deadline of July 27, 2026, and is classified under NAICS code 561422 for investigation and other security and surveillance services, though the actual work centers on IT help desk and technical user support for a federal environmental tracking system.

Environmental Protection Agency

POSTED

DEADLINE

RFP 2026-RE-0002 - Region 4 Crisis Call CenterThe Richmond Behavioral Health Authority is seeking qualified firms to establish a term contract through competitive negotiation to operate a Crisis Call Center serving the Authority and Region 4 in Virginia. This solicitation, identified as RFP-122663 and titled RFP 2026-RE-0002 - Region 4 Crisis Call Center, is classified under NAICS code 561422 and is open to proposals submitted by firms capable of delivering comprehensive crisis response services. The RFP was posted on June 26, 2026, with proposals due by 7:00 PM ET on July 21, 2026. The contract is intended to support the provision of 24/7 crisis intervention, assessment, and referral services to individuals in emotional or psychological distress within the designated service area. Performance of the contract will be centered in Richmond, Virginia, with all services required to be delivered locally to meet the behavioral health needs of the community. All proposals must be submitted as sealed bids through the designated vendor portal and will be evaluated based on technical capability, experience, staffing qualifications, operational capacity, and cost-effectiveness. The point of contact for inquiries is Michael Rogers, reachable via email at michael.rogers@rbha.org or phone at 804-819-4116. The authority, as a political subdivision of the Commonwealth of Virginia, operates under state oversight and requires vendors to comply with all applicable local, state, and federal regulations governing behavioral health services. Successful contractors will be expected to demonstrate strong protocols for confidentiality, data security, staff training, and measurable outcomes in crisis resolution, ensuring alignment with the Authority’s mission to improve community mental health access and emergency response.

Richmond Behavioral Health Authority

POSTED

DEADLINE

24/7 After-Hours Call Center SupportThe contract requires a small business to provide around-the-clock remote call center services specifically for fisheries-related inquiries, with primary responsibilities including answering calls from fishers, accurately entering trip data into the PTNS system, and delivering timely technical support during non-business hours. Response times and data entry accuracy are strictly enforced to ensure operational continuity and regulatory compliance, with performance expectations tied directly to mission-critical fisheries management functions. The work must be performed remotely and is scheduled to support operations during all off-hours, necessitating reliable infrastructure and trained personnel available 24/7. This is a total small business set-aside under NAICS code 561422 for call center services, issued by the National Oceanic and Atmospheric Administration under the U.S. Department of Commerce. The place of performance is Woods Hole, though services are delivered remotely, and the contract opportunity is open for bids until July 7, 2026. Bidders must qualify as a small business according to SBA guidelines, and the award will be made under a subcontract structure, indicating the winning party will serve as a subcontractor to a prime contractor or program manager overseeing fisheries data and support systems.

Department Of Commerce Noaa

POSTED

DEADLINE

Optimization of Customer Account Balance(s) Workflow with IVRThe Suffolk County Water Authority is seeking a vendor to design and implement an integrated solution enabling customers to access their account balance information via an interactive voice response system. The project, identified as RFP No. 1696, aims to optimize the workflow for customer balance inquiries by improving accessibility and efficiency through IVR technology. Proposals must be submitted electronically via BidNetDirect.com/new-york no later than July 14, 2026, at 3:00 p.m. EST, with all required documentation available for download on the authority’s website and the BidNetDirect portal. Interested parties are encouraged to review posted questions and answers for clarity on requirements. The solicitation is open to all qualified vendors, with special encouragement extended to Disadvantaged Business Enterprises. Primary point of contact for inquiries is John Deubel, reachable at john.deubel@scwa.com. The solution will be performed within the state of New York and is intended to enhance customer service for the public utility’s resident users.

Suffolk County Water Authority

POSTED

3 days ago

DEADLINE

in 16 days

General Info

Agency

Department Of Health And Human Services → NIH Nci Od Om Oa Ofc AcquisitionsView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

3 updates

PhaseClosed

Type ChangedNov 19

Presolicitation → Solicitation

Amendment 1Dec 10

Contract was updated

Amendment 2Dec 11

Contract was updated

PostedDec 13

Presolicitation

Amendment 3Dec 13

Contract was updated

Response DeadlineDec 18

Deadline has passed

Submission Closed

12/18/2019, 04:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → NIH Nci Od Om Oa Ofc Acquisitions

Contacts2 people available

OfficeBETHESDA, MD, 20892, USA

Organization / Agency

Department Of Health And Human Services → NIH Nci Od Om Oa Ofc Acquisitions

View Agency Profile

Office AddressBETHESDA, MD, 20892, USA

Contacts

Kari Peterson

Jill Johnson

Full Description

The National Cancer Institute has a requirement for operation of the NCI�s Contact Center. The Contractor shall provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials; cancer prevention; risk factors; symptoms; early detection; diagnosis; treatment; living with cancer; and tobacco and cessation counseling and information. The Contractor shall provide and manage a bilingual (English and Spanish) contact center. Amendment 1 is added as of 12/10/19. Amendment 2 is added as of 12/11/19. Amendment 3 is added as of 12/13/19.