National Implementation of HCAHPS Survey

The Centers for Medicare and Medicaid Services is seeking to continue the national implementation of the Hospital Consumer Assessment of Healthcare Providers and Systems survey. This initiative focuses on revising the survey instrument and integrating new modes of implementation to gather essential data for comparative public reporting and Congressional reports regarding healthcare disparities. The survey is intended to function as a core set of questions that can be used independently or combined with hospital-specific items to complement existing internal customer service data. This forecast is categorized under NAICS code 541611 and is managed by the Centers for Medicare and Medicaid Services. Key points of contact for the project include Theresa Famolaro as the Program Point of Contact and Kelly Housein as the Contracting Officer.