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Nortel/Ribbon Telephone Switch Software Licensing and Tier II/III Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

541519 - Other Computer Related Services

Place of Performance

Fort Hood, TX, 76544, USA

Set-Aside

NONE

Documents

This scope was carved out of 058669.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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WSMR Tel Switch Support

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Fdo Ft Hood
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies software licenses and provides remote technical support for prime contractors on Army White Sands Missile Range projects. Provisions ESP Tier II, ESP Tier II Remote STORM, and Ribbon Tier 3 licenses for Nortel CS2100 and CS1000M telephone switches. Provides 24/7 remote telephonic technical support. Must be an authorized Ribbon/Nortel provider. Delivers active software licenses and remote support access.

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More opportunities from Department Of Defense → W6QM Micc-Fdo Ft Hood

Same awarding agency

NAICS: 334210
New
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WSMR Tel Switch Support
Solicitation # 058669
The Range Operations Directorate at White Sands Missile Range, New Mexico, is seeking information for a sources-sought effort to provide technical support for one Nortel CS2100 and three CS1000M telephone switches. The objective is to ensure voice traffic is transported securely within information assurance and mission safety parameters. The anticipated 12-month period of performance runs from November 30, 2026, to November 29, 2027. This request is currently an RFI to explore market capabilities and is not a formal solicitation or commitment to purchase. The scope of work requires the contractor to provide 24/7 remote telephonic technical support through ESP Tier II and Ribbon Tier III licenses, which must be delivered within 30 days of award. Additionally, the contractor must conduct three on-site visits per year, occurring every four months, with each visit consisting of 24 hours of on-site troubleshooting, diagnostics, and system restoration. Technical tasks include fixing and retrieving telephone switch files in the STORM Server, clearing switch faults, and potentially replacing internal server hardware. Compliance requirements include adherence to FAR clause 52.204-9 for personal identity verification and meeting NCIC-III and Terrorist Screening Database standards for installation access. Contractors must also complete iWATCH Army program training within 15 days of award and maintain detailed trouble ticket logs to track system failures. The effort is categorized under NAICS code 334210 and is managed by the W6QM Micc-Fdo Ft Hood.
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