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Salesforce Case Management Administration

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

541519 - Other Computer Related Services

Place of Performance

MD

Set-Aside

8A

Documents

This scope was carved out of HRSA_CICP_FY27.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Countermeasures Injury Compensation Program (CICP) Reconsideration Panel Support Services

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Timeline

Posted

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Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Hrsa Headquarters
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs administrative operational support for prime contractors on HHS HRSA CICP projects using the government's case management system. Processes reconsideration receipts within two business days and manages workflow data within a government-owned Salesforce instance. Tracks panel schedules and performance measurements. Requires proficiency in Salesforce. Delivers updated case records, processed receipts, and workflow tracking reports.

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NAICS: 541611
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Countermeasures Injury Compensation Program (CICP) Reconsideration Panel Support Services
Solicitation # HRSA_CICP_FY27
The Health Resources and Services Administration (HRSA) is conducting market research through a combined Request for Information and Sources Sought Notice for the Countermeasures Injury Compensation Program (CICP) Reconsideration Panel Support Services. The objective is to identify capable industry partners, specifically targeting 8(a), HUBZone, SDVOSB, and WOSB small businesses, to provide operational support for the reconsideration process of individuals who have suffered injury or death from covered countermeasures. This support includes managing independent panels that review requests and provide recommendations to the government via Reports of Findings. The government is specifically evaluating the feasibility of transitioning the current Time-and-Materials contract structure to a performance-based Firm-Fixed-Price (FFP) or hybrid model in accordance with Executive Order 14402. Key operational requirements include the use of a government-owned Salesforce case management system and the maintenance of a qualified consultant cadre, ensuring medical panels include at least one physician. Performance will be measured by specific standards, such as processing reconsideration receipts within two business days, convening panels within six months of assignment, and submitting draft reports within ten business days of deliberations. This notice is issued solely for acquisition planning and market research purposes under NAICS code 541611; it is not a formal solicitation, and responses are due by December 4, 2026. The information gathered will be used to refine the Performance Work Statement, Independent Government Cost Estimate, and future acquisition strategies.
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