This Solicitation opportunity from New York was posted on June 3, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
NYS Domestic and Sexual Violence Hotline
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
This contract involves the provision of a comprehensive, statewide, 24/7 confidential hotline service for victims of domestic and sexual violence in New York State, including specialized services under the Prison Rape Elimination Act (PREA). The selected vendor will operate both the NYS Domestic and Sexual Violence Hotline and the PREA Hotline, offering crisis intervention, supportive counseling, information on victim rights, safety planning, and referrals to local and specialized victim services. The contract, funded at up to $1.86 million annually with potential extensions, spans from October 1, 2025, through September 30, 2028, with two optional one-year extensions funded at $620,000 each. The service aims to ensure immediate access to trauma-informed, culturally responsive support across all NYS counties, utilizing multiple contact methods including phone, chat, and text, with multilingual and accessibility accommodations. Bidders must demonstrate expertise in survivor-centered, trauma-informed crisis response, with capacity for seamless transition and ongoing operation of hotline services. The contract emphasizes rigorous staff training, resource database management, quality assurance, and detailed data collection and reporting to OPDV. Proposals are evaluated through a structured process requiring separate submissions of administrative, technical, and cost components, with minimum scoring thresholds. The contract stipulates strict compliance with NYS procurement clauses, reporting, and reimbursement procedures, including timely invoicing, progress reports, and adherence to federal and state regulations. Overall, the contract aims to enhance NYS’s capacity to deliver immediate, accessible, and effective crisis support to victims, concerned others, and professionals, ensuring continuity and quality of services throughout the contract period and any extensions.
General Info
Place of Performance
NY, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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