OC ACCESS Paratransit Services

The Orange County Transportation Authority is soliciting proposals for the turnkey management and operation of OC ACCESS paratransit services, a project funded by the Federal Transit Administration. The selected contractor will be responsible for all aspects of service delivery, including reservations, scheduling, dispatching, staffing, data management, and the provision of a dedicated revenue vehicle fleet and administrative software. The contract term extends through June 30, 2031, with an initial term of four years and subsequent option years. Services must be performed within the established ADA complementary paratransit service area in California and must strictly adhere to the Americans with Disabilities Act, FTA regulations, and Level 3 Health, Safety, and Environmental specifications. Contract administration involves a time-and-expense payment structure with monthly invoicing and a thirty-day payment turnaround. The contractor is required to implement a comprehensive quality assurance program for vehicle maintenance and must assign qualified key personnel to oversee operations and safety. Key compliance requirements include the submission of a performance bond, adherence to strict rider privacy and cybersecurity protocols, and the maintenance of detailed safety and drug and alcohol records for authority inspection. Proposals are due by November 5, 2026, via the OpenGov portal and will be evaluated through a points-based system that may include interviews and the submission of a Best and Final Offer.