OCMP-27-25799 Services - Stakeholder Experience

The Maryland Department of Health, Developmental Disabilities Administration, is soliciting proposals under solicitation OCMP-27-25799 for a single award contractor to provide data analytics support and tool development. The primary objective is to implement a Stakeholder Experience Platform that provides real-time visibility into program spending, utilization, claims, service delivery, stakeholder experience, and provider performance patterns to ensure the financial and programmatic efficiency of the state's developmental disabilities service system. The procurement includes specific goals for Minority Business Enterprises (7.00) and Veteran-Owned Small Business Enterprises (1.0). The contract will be awarded using the Competitive Sealed Proposals method, with technical and financial factors receiving equal weight. Technical evaluation will prioritize the work plan, staff qualifications, and the economic benefit to the State of Maryland. Performance will be monitored via a Service Level Agreement covering deliverable timeliness, quality, stakeholder engagement, and communication responsiveness, with failures resulting in a 1 percent credit per occurrence. Required personnel for the project include a Project Manager, Technical/Analytical Support, Subject Matter Experts, and specialists in communications and stakeholder engagement. Proposals must be submitted in two volumes: a Technical Proposal and a Financial Proposal, both in searchable PDF format. Key compliance requirements include a non-compete clause prohibition, a non-disclosure agreement, and a data use agreement. Payments will be made via electronic funds transfer, and deliverables must be accompanied by a signed Deliverable Product Acceptance Form. The response deadline for this solicitation is November 10, 2026.