OEA Contact Management

October 9, 2020 2:37 PM: The purpose of this edit/amendment is to extend the active date for this Sources Sought. It was pointed out to me that Monday, October 12, 2020 is a holiday. That is the purpose of this extension. October 6, 2020 7:45 AM: The purpose of this edit/amendment is to share questions I received via email concerning this announcement and the responses to those questions - see below: 1. Whether companies from Outside USA can apply for this? No. (like,from India or Canada) 2. Whether we need to come over there for meetings? No. Meetings will be held via Skype. 3. Can we perform the tasks (related to RFP) outside USA? No. (like, from India or Canada) 4. Can we submit the proposals via email? No proposals are being requested. The announcement said this is for market research purposes, and in search of capability statements. This is a FEMA OEA Contact Management Source Sought using NAICS Code 519130. This announcement is unrestricted, and is not being set aside for small business concerns. This requirement was previously announces as a total small business set aside under both NAICS Codes 519130 and 511140, and the seven (7) responses I received could not fulfill the government's requirements based on the capability statements that were provided. NOTE: This is for market research purposes only. FEMA is not looking for proposals in response to this announcement. We are looking for offerors that may be interested in this requirement. We are looking for potential offerors to submit capability statements/documents [limit to 5 pages]. FEMA is not looking for offerors to build databases/platforms, FEMA is looking for offerors with existing capabilies [see the below scope and attached tasks document]. 1.0 SCOPE: FEMA is seeking a commercial off-the-shelf web-based solution (compatible with FEMA standard Windows-based systems as well as iOS mobile devices) that meets applicable federal, DHS, and FEMA security protocols and provides the following features/capabilities: 1.1 Seamless access to a database of media contacts (print, TV, radio, and blogs, etc.) journalists published stories, social media accounts, and internal/non-media key stakeholders to facilitate more effective relationships, through a search and/or filter function. By having all media contacts centrally located, FEMA will access this one-single platform across the agency. We anticipate having access to over 50,000 journalists' contact information. This includes national, local and regional media. 1.2 Track interaction with reporters including but not limited to media inquiries, interest, conversations, follow up action items/statuses. During steady-state, we receive over 100 media inquiries per month. During disaster activations, media inquiries can be upward of 600 per month. This solution will help us manage open and closed inquiries with the media and stay aware of deadlines and tasks. 1.3 Distribute internal and external press releases. Allow distribution lists to be filtered, created, saved and modified to permit communications to be targeted to media lists and specific distribution groups. Historically, we have distributed to over 700 recipients per news release. At peak disaster response such as COVID-19, we distributed 144 news releases in English and Spanish per month. The platform must be robust enough to meet this demand. 1.4 Streamline stakeholder engagement efforts with real-time data and deliver time-sensitive reports and information to FEMA COMMS. We us reporting and analytics to meet mission needs and support our leadership awareness and decision-making daily. FEMA news releases, media advisories and fact sheets have produced positive placements in national, local, and trade publications online. 1.5 The platform and technical support must be available to FEMA 24 hours a day, 7 days a week without the need of special software. This platform must have a capability to search for media contacts and outlets, and additional filters as described in the attached tasks document. We currently have 300 platform users. [In replying to this Sources Sought, please follow and respond to the below statements/questions] 1. Place the Opportunity Name (FEMA OEA Contact Management Requirement) in the email subject line. 2. Please provide a capabilities statement/document - no more than 5 pages. 3. Please provide if your company is a large or small business. 4. If you are a small business with a socio-economic qualification (e.g. HUBZone, SDVOSB, etc.) please list. 5. Please provid your CAGE and/or DUNS Number.