OEM Billable Services Coordination and Management
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The contract requires coordination and management of access to OEM billable services for PACS support, encompassing the full lifecycle of service tickets, SLA tracking, billing accuracy, and comprehensive reporting. Responsibilities include ensuring timely and accurate documentation of service requests, monitoring compliance with service level agreements, reconciling charges with contractual terms, and delivering detailed performance reports to support cost accountability and operational transparency. The work is critical to maintaining efficient support infrastructure and aligning vendor billing with established service standards. This is a subcontract under the Department of Veterans Affairs, specifically managed by the 252-NETWORK Contract Office 12, with a NAICS code of 541611 indicating it falls under computer systems design services. The posting date is July 31, 2026, and responses are due by August 7, 2026, giving potential bidders a one-week window to submit proposals. There is no specified place of performance or set-aside designation, and no point of contact information is provided in the data. Interested parties must review the full solicitation on the SAM.gov portal for additional requirements and submission instructions.
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