Office of the Principal Legal Advisor (OPLA) Case Management System (OCMS)

The contract supports the Office of the Principal Legal Advisor (OPLA) Case Management System (OCMS) and related platforms through comprehensive project management, operations, maintenance, and continuous enhancements. The Contractor is responsible for ensuring high-quality delivery of services, coordinating personnel and resources, and maintaining strict compliance with federal regulations and contractual requirements. Core duties include system administration, integration with ICE and partner agency systems, and iterative improvements using Agile methodologies to adapt to changing business needs across cloud, hybrid, and on-premises environments. The Contractor must sustain and enhance existing OCMS features, provide Tier II and III technical support, unify the user interface and experience, manage server upgrades, and administer SharePoint systems while prioritizing security, operational continuity, and user satisfaction. All activities must be conducted with a focus on collaboration, training, and knowledge transfer to maximize the system’s value to ICE OPLA and its stakeholders. The work is centered on improving efficiency, reliability, and accessibility of case management functions, ensuring seamless interoperability and data integrity. Performance is tied to sustaining mission-critical operations in Washington, D.C., with direct accountability to designated points of contact including Evan Strother and Kennedy McKay. Small business participation is encouraged, though no set-aside applies, and the North American Industry Classification System code 541519 reflects the nature of the IT services being procured. The Contractor is expected to deliver responsive, secure, and scalable solutions that align with the evolving demands of immigration legal proceedings and federal information management standards.