OIM/BOO Telephonic Interpretation Services

The Pennsylvania Department of Human Services, Office of Income Maintenance, Bureau of Operations is soliciting proposals under RFP 26-RFP-19293 for statewide, on-demand telephonic non-English interpretation services. This procurement is a federal mandate to provide no-cost language access for persons with Limited English Proficiency. The selected contractor will be expected to support Spanish and various other languages, with an estimated monthly average volume of 5,000 hours. The contract is structured as a Firm, Fixed Price - Established Price Contract with an initial term ending June 30, 2027, and options for four additional one-year renewals with price escalations capped at three percent per term. Proposals must be submitted electronically via the JAGGAER portal by November 23, 2026. Award decisions will be based on a weighted evaluation consisting of Technical capacity, availability, and performance at 65 percent and Cost at 35 percent, with additional consideration for Domestic Workforce Utilization. To be considered for the Best and Final Offer process, offerors must meet a minimum technical threshold of 75 percent. Required documentation includes a technical submittal, a cost worksheet, and several certifications regarding lobbying, domestic workforce utilization, worker protection, and Iran-free procurement. Payment is contingent upon invoice approval by the Commonwealth Project Manager.