On-Site IT Support and Help Desk Services

This contract requires provision of Tier 1–2 technical support services for hardware, software, user accounts, and peripheral devices across a wide range of locations including staff offices, classrooms, labs, and testing centers. The provider must ensure rapid response to system outages and maintain high levels of system availability to support daily operations. All services are to be performed on-site at the designated location with a postal code of 94535, emphasizing immediate, in-person assistance to resolve issues and minimize downtime. The contract is structured as a subcontract under a Historically Underutilized Business (HUBZone) Set-Aside, meaning only eligible small businesses located in qualified HUBZone areas may bid, aligning with federal priorities for supporting underserved communities. The North American Industry Classification System code 541512 identifies the work as computer systems design and related services, and the solicitation is managed by the Department of Defense under the FA4427 60 Cons Lgc office, with responses due by August 14, 2026.