On-Site Technical Support & Training Services
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AI Contract Overview
The contract solicits on-site technical support and training services to assist with the deployment and use of new software releases, requiring responders to provide immediate, hands-on assistance during critical procedures and ongoing user training sessions. The scope includes detailed documentation of system functionality after any maintenance activity, ensuring accurate records are maintained for future reference and operational continuity. Work must be performed in direct support of Department of Veterans Affairs operations under the 261-NETWORK Contract Office 21, with services expected to be delivered as needed without predetermined scheduling. This is a subcontract opportunity classified under NAICS code 611430 for other professional, scientific, and technical services, with responses due by August 10, 2026. The contract does not specify a set-aside type or location details, implying flexibility in performance sites but requiring on-site presence when required. Interested parties must prepare proposals that demonstrate capability in delivering timely technical assistance, effective user training, and thorough post-maintenance documentation to meet the operational demands of the agency.
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