User Training & Technical Support Services
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The contract entails the development and delivery of comprehensive training programs for county staff to ensure proficient use of a newly implemented debt collection system. This includes creating all necessary training materials such as user guides, manuals, presentations, and hands-on exercises tailored to the system’s functionality. The provider is responsible for conducting training sessions that accommodate various learning styles and staff roles, ensuring all users are adequately prepared for operational adoption. Following implementation, ongoing technical support must be provided to address system-related issues, answer questions, troubleshoot errors, and offer guidance to maintain smooth daily operations. The scope emphasizes seamless integration of the new system into existing workflows through structured education and responsive support, with the goal of maximizing user competence and system effectiveness across the agency. The opportunity is designated as a subcontract under NAICS code 611430, with bids due by September 2, 2026, and is sourced through the City of Stillwater in Oklahoma.
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OK, USASet-Aside
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