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Ongoing Network Monitoring and Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves ongoing remote monitoring of leased line performance to ensure service quality and adherence to service level agreements (SLAs). It includes tracking compliance with SLA terms, reporting of any outages, and managing coordination between the US Embassy in Abu Dhabi and Etisalat for Tier 1 and Tier 2 technical support services. The objective is to maintain network reliability and provide timely issue resolution through effective communication and monitoring. This subcontract, designated under the NAICS code 541519, primarily focuses on network monitoring and help desk support functions. It is issued by the Department of State on behalf of the US Embassy Abu Dhabi. The contract emphasizes a proactive approach to network performance management and support escalation to optimize the leased line connectivity critical for embassy operations.

General Info

Remote leased line monitoring ensures SLA compliance, outage reporting, and support coordination for US Embassy.

Agency

Department Of State → US Embassy Abu DhabiView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

DC, ARE

Set-Aside

NONE

Documents

This scope was carved out of PR15924253.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

JOFOC_19TC1026P0371_RENEWAL OF DTSPO INTERNET LINE(2026-27)

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Timeline

PostedMay 1

subcontract

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Abu Dhabi

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy Abu Dhabi

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Office AddressN/A

ContactsNo contact information available

Full Description

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Remote monitoring of leased line performance, SLA compliance tracking, outage reporting, and Tier 1/Tier 2 support coordination between the embassy and Etisalat.

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