Hand Held Terminals / SOTI Software Requirement

The Defense Commissary Agency (DeCA) is seeking market capabilities through a sources-sought request to establish an end-to-end operational solution for its worldwide enterprise mobile computing fleet. The primary objective is the management of approximately 2,709 Zebra Android Handheld Terminals (HHTs) utilizing the SOTI MobiControl Mobile Device Management (MDM) platform. The scope of work encompasses the provisioning of annual software subscriptions, the deployment and administration of dedicated production and test server environments, and the integration of devices with enterprise retail and warehouse systems. Additionally, the contractor must provide comprehensive depot repair, rapid-exchange warranty administration, and global technical help desk support. Key requirements include the ability to perform turnkey distribution and logistics for all CONUS and OCONUS locations, including secure packaging and customs clearance. The contractor must ensure strict adherence to cybersecurity standards, including Security Technical Implementation Guides (STIG) and Risk Management Framework (RMF) support to maintain the system's Authorization to Operate (ATO), with personnel meeting DoD 8140/8570 certifications. The requirement also includes optional life-of-contract technology refreshes for replacement hardware and accessories as equipment reaches end-of-life or end-of-sale status. Interested respondents must be authorized resellers or integrators of the proposed hardware and software, providing new OEM equipment and submitting a capability statement under NAICS 541519 or 541512 by November 9, 2026.