Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

24/7 Technical Support & Help Desk Services

Active

Federal

Response Deadline11/05/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract opportunity involves providing 24/7 technical support and help desk services for prime contractors working on Army 7th Signal Command projects. The selected provider will manage a multi-channel help desk and handle incident management using Army-designated ticketing systems to ensure continuous end-user support. In addition to operational support, the contractor is responsible for developing and delivering comprehensive training materials, including user guides and context-sensitive help documentation. These educational services will be delivered through both web-based and classroom settings to ensure users are proficient with the supported systems.

General Info

24/7 technical support, help desk services, and training for Army 7th Signal Command.

Agency

Department Of Defense → W6QK Acc-Apg Contr Ctr

NAICS

541519 - Other Computer Related Services

Place of Performance

0, GA, USA

Set-Aside

NONE

Documents

This scope was carved out of PANAPG-27-P-0000057122.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Continental United States (CONUS)-Wide Telecommunications Management System-as-a-Service

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 27

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 06:00:00 PM UTCin 8 days

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Defense → W6QK Acc-Apg Contr Ctr

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → W6QK Acc-Apg Contr Ctr

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs end-user support and incident management for prime contractors on Army 7th Signal Command projects. Operates a 24x7 multi-channel help desk, manages tickets via Army-designated systems, and provides web-based and classroom training. Develops user guides and context-sensitive help documentation. Delivers help desk operations and training materials.

Similar Contracts

Same NAICS industry code

Cybersecurity Compliance and RMF AccreditationThe Cybersecurity Compliance and RMF Accreditation subcontract supports prime contractors on U.S. Air Force software projects by providing comprehensive cybersecurity hardening. The scope of work includes developing System Security Plans, performing penetration testing and vulnerability scans using tools such as Nessus or ACAS, and managing the Risk Management Framework process to deliver a final Authority to Operate package. This opportunity is a total small business set-aside under NAICS code 541519. Qualified personnel must hold CISSP or CISM certifications to perform the required services. Interested parties must submit their responses by November 25, 2026.

POSTED

about 4 hours ago

DEADLINE

Mosquito Liquid Handler Software Support and TroubleshootingThis subcontract, titled Mosquito Liquid Handler Software Support and Troubleshooting, involves providing comprehensive technical support for prime contractors working on National Institutes of Health laboratory projects. The scope of work includes remote and on-site software troubleshooting, as well as the installation of proprietary software upgrades specifically for Mosquito nanoliter liquid handlers to ensure optimal system performance. To successfully deliver fully operational software systems, the contractor must have access to proprietary OEM software source code and update packages. This opportunity is categorized under NAICS code 541519 and is associated with the Department of Health and Human Services. The response deadline for this requirement is November 11, 2026.

National Institutes Of Health Olao

POSTED

about 4 hours ago

DEADLINE

Certified Data Sanitization and Media DisposalThis subcontract for Certified Data Sanitization and Media Disposal supports prime contractors on PAE MC projects for the Department of Defense. The selected provider will be responsible for the verified sanitization of SSDs and SD cards using industrial wiping or degaussing equipment, ensuring all processes strictly adhere to NIST 800-88 standards. Additionally, the contractor will manage the physical disposition of retired assets and provide formal sanitization verification reports upon completion. The work is to be performed in Quantico, Virginia, under NAICS code 541519. Interested parties must submit their responses by the deadline of December 4, 2026.

POSTED

about 4 hours ago

DEADLINE

in about 1 month

CMMC and NIST SP 800-171 Compliance SupportThis subcontract opportunity with the U.S. Air Force focuses on providing cybersecurity auditing and implementation services for prime contractors engaged in SBIR projects. The primary objective is to ensure compliance with NIST SP 800-171 and prepare organizations for CMMC certification. Key responsibilities include conducting gap analyses, implementing necessary security controls within development environments, and producing critical compliance documentation such as the System Security Plan and the Plan of Action and Milestones. The project is designated as a Total Small Business Set-Aside under NAICS code 541519, specifically targeting firms with fewer than 500 employees to meet SBIR/STTR mandates. Interested parties must submit their responses by November 25, 2026. The ultimate goal of the engagement is to deliver a fully documented and compliant security posture that meets Department of Defense standards.

POSTED

about 4 hours ago

DEADLINE

Nationwide Technical Support and Content ManagementThis subcontract, titled Nationwide Technical Support and Content Management, supports the LexiDrug for Dentistry platform for prime contractors working on Department of Veterans Affairs projects. The scope of work involves managing critical clinical data, including drug alerts, interactions, toxicology reports, MSDS sheets, and instructional videos, while utilizing a content management system to ensure the clinical knowledge base remains current. In addition to content management, the contract requires the provision of nationwide help desk support for VHA users and the continuous monitoring of system uptime. Managed under NAICS code 541519 for Rpo Central within the Department of Veterans Affairs, the agreement ensures the delivery of ongoing technical assistance and a reliable, updated resource for dental clinical data.

Rpo Central (36C24C)

POSTED

about 4 hours ago

DEADLINE

FY27 COMCAST GOVERNMENT SERVICES LLC FY27 OPTION YEAR EXERCIZED

Solicitation # FY27OYCOMCASTGOVERNMENTSERVICES

Department Of Justice US Marshal Service

POSTED

about 4 hours ago

DEADLINE

Pilot Training Transformation Device Support Services IV (PTT DSS IV)

Solicitation # FA300227RDSS4

The Pilot Training Transformation Device Support Services IV (PTT DSS IV) is a firm fixed price contract awarded as a total small business set-aside to provide comprehensive maintenance and support for immersive pilot training devices. The contractor is responsible for the installation, maintenance, and support of 142 Immersive Training Devices, including common, enhanced, and helicopter classifications, as well as up to 17 Instructor Operating Stations. These services are performed across multiple locations, including Joint Base San Antonio Randolph, Columbus AFB, Laughlin AFB, Vance AFB, Sheppard AFB, and Fort Rucker. The scope includes maintaining a common software interface for PTT components and providing hardware solutions for cockpit simulation and on-premises network architecture. The contract is structured with a base period from December 22, 2026, to December 21, 2027, with two subsequent one-year option periods. Award is based on a competitive best value subjective tradeoff, where past performance is significantly more important than price. Technical requirements are evaluated on a pass/fail basis across five subfactors, including quality control and technical objectives. Key administrative requirements include the use of the Wide Area WorkFlow system for invoicing, adherence to DoDI 5200.48 for safeguarding controlled unclassified information, and the submission of an organizational conflict of interest mitigation plan within ten business days of award.

FA3002 338 Ess Cc

POSTED

about 4 hours ago

DEADLINE

iSite CMP License Renewal

Solicitation # 80NSSC27948147Q

NASA Shared Services Center

POSTED

about 4 hours ago

DEADLINE

FDIC - Salesforce Enterprise Agreement – Subscription Licenses/Maintenance

Solicitation # CORHQ-26-Q-0400

POSTED

about 4 hours ago

DEADLINE

Cloud Based Data Management, Analytics, and Reporting Solution to Replace SAS

Solicitation # AWStoSAS

Privatization - Co

POSTED

about 4 hours ago

DEADLINE

SMS Platform Maintenance and Technical Support ServicesThis subcontract for SMS Platform Maintenance and Technical Support Services involves providing technical maintenance and optimization for SMS delivery platforms supporting prime contractors on Pakistan State Oil Company Ltd projects. The scope of work includes monitoring system uptime, troubleshooting carrier delivery failures, updating API configurations, and applying security patches to the messaging interface. The service provider will utilize API management software and network monitoring tools to ensure operational efficiency, delivering regular maintenance reports and system uptime logs. The project is based in Pakistan and falls under NAICS code 541519. Interested parties must note the response deadline of November 11, 2026, following the posting date of October 28, 2026. This engagement focuses on maintaining the stability and security of the messaging infrastructure essential for the agency's operational communications.

Pakistan State Oil Company Ltd

POSTED

about 5 hours ago

DEADLINE

Vendor Cybersecurity Review ServicesThis subcontract for Vendor Cybersecurity Review Services supports the State University of New York University-wide Benefits Office by providing specialized security and risk assessments of third-party vendors. The selected provider will be responsible for conducting annual cybersecurity reviews and evaluating vendor security postures through the application of risk assessment frameworks and auditing tools. The primary deliverable for this engagement is the production of annual vendor cybersecurity review reports. Qualified candidates must hold professional certifications, specifically CISSP or CISA, to ensure the technical rigor of the assessments. The solicitation was posted on October 28, 2026, with a response deadline of November 27, 2026. This opportunity falls under NAICS code 541519 and is designed to mitigate third-party risk for prime contractors operating within the SUNY system.

State University of New York (SUNY)

POSTED

about 12 hours ago

DEADLINE

More opportunities from Department Of Defense → W6QK Acc-Apg Contr Ctr

Same awarding agency

Data Migration & Database EngineeringThis subcontract focuses on data migration and database engineering services supporting prime contractors for Army 7th Signal Command projects. The primary objective is to deliver a fully populated and validated production database by identifying, cleansing, and migrating telecommunications asset data from over 100 installations. This process involves the utilization of custom scripts and ETL processes to ensure the target database is accurately built and repaired. Managed under the Department of Defense through the W6QK Acc-Apg Contr Ctr agency, the project falls under NAICS code 541513. The solicitation was posted on October 27, 2026, with a response deadline of November 5, 2026.

Computer Facilities Management Services

POSTED

DEADLINE

Cybersecurity Compliance & RMF AccreditationThis subcontract opportunity with the Department of Defense, managed by W6QK Acc-Apg Contr Ctr, focuses on providing cybersecurity compliance and RMF accreditation for prime contractors supporting Army 7th Signal Command projects. The scope of work involves executing the RMF Assess Only process, managing JTIC certification, and ensuring strict adherence to NIST SP 800-34, 800-171, and CNSSI 7003 standards. The primary objective is the delivery of validated Authority to Operate (ATO) and complete RMF certification packages. Qualified personnel must be DoD 8570/8140 compliant to perform these security auditing services. The project falls under NAICS code 541690, with a response deadline set for November 5, 2026.

Other Scientific and Technical Consulting Services

POSTED

DEADLINE

Telecom Integration & Middleware DevelopmentThe Telecom Integration and Middleware Development subcontract, issued by the Department of Defense under the W6QK Acc-Apg Contr Ctr, focuses on the creation and maintenance of standard network interfaces for prime contractors supporting Army 7th Signal Command projects. The primary technical objective is to ensure seamless interoperability across multi-vendor hardware by developing interfaces for legacy Time Division Multiplexing and Voice over Internet Protocol systems, while also building the associated GUI presentation layer. A critical deliverable of this effort is the implementation of a functional API and interface layer that connects the TMSaaS to physical network elements. This project falls under NAICS code 541511, with a response deadline set for November 5, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

FedRAMP Cloud Infrastructure ProviderThis subcontract opportunity, issued by the Department of Defense under the W6QK Acc-Apg Contr Ctr, seeks a provider to supply and manage a FedRAMP-certified Cloud Service Provider environment. The selected contractor will support prime contractors on Army 7th Signal Command projects by provisioning geographically dispersed computing infrastructure. Key technical requirements include the implementation of load balancing and failover mechanisms to ensure 99.9% availability, alongside the ability to scale infrastructure dynamically to meet operational demands. The primary objective is the delivery of a secure, scalable, and fully operational cloud hosting environment categorized under NAICS code 518210. Interested parties should note the response deadline of November 5, 2026. This engagement focuses on maintaining high-availability infrastructure to support critical defense communications and computing needs.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Continental United States (CONUS)-Wide Telecommunications Management System-as-a-Service

Solicitation # PANAPG-27-P-0000057122

The Department of Defense, through the Army 7th Signal Command (Theater) and ACC-APG Huachuca Division, is conducting market research via a Sources Sought Notice for a CONUS-wide Telecommunications Management System-as-a-Service (TMSaaS). This cloud-based solution is intended to provide the Army with a unified framework to manage telecommunications infrastructure across 100 or more installations. Key functional requirements include asset management, operational support for billing and workflow redistribution, and a network interface capable of monitoring both legacy Time Division Multiplexing and Voice over Internet Protocol elements. The system must maintain an operational availability of 99.9 percent and provide NENA compliant data to support 9-1-1 emergency services. The anticipated period of performance is five years, spanning from January 11, 2027, to January 10, 2032. Contractors must adhere to strict security and cybersecurity standards, including Army Physical Security and DoD Information Security programs, as well as DoD 8570/8140 compliance for staff qualifications. Interested industry partners are requested to submit a capability statement not exceeding five pages by November 5, 2026. Submissions must include a detailed company profile, unique identifiers such as UEI and CAGE codes, socio-economic status, and a list of active federal contract vehicles. This notice is for market research purposes only and does not constitute a formal request for quote or invitation to bid.

Software Publishers

POSTED

DEADLINE

TOTAL ENGINEERING AND INTEGRATION SERVICES (TEIS) IV On-Ramp Opportunity

Solicitation # W91RUS27RA001

The Total Engineering and Integration Services (TEIS) IV program is a multiple-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract supporting the United States Army Information Systems Engineering Command (USAISEC). With a maximum contract ceiling of 800 million dollars, the program provides comprehensive information systems engineering and information technology support services worldwide. The scope covers the full project life cycle, including planning, design, development, implementation, procurement, logistics, testing, sustainment, and systems retirement for information and communication systems. Performance may occur at government or contractor sites across CONUS and OCONUS, including remote or hostile environments. The contract features a five-year base ordering period ending November 30, 2026, with a five-year optional extension potentially extending the total period to ten years. Awards are based on a best-value determination, where technical factors—specifically three sample tasks—are significantly more important than cost. Other high-weight evaluation factors include past performance and small business participation. The contract utilizes a mix of Firm Fixed Price (FFP) and Cost Plus Fixed Fee (CPFF) structures. Due to the nature of the work, strict security requirements are in place, including Top Secret facility clearances and adherence to Intelligence Community Directives for Sensitive Compartmented Information (SCI) and risk management.

Computer Systems Design Services

POSTED

DEADLINE

ARMY OPEN SOLICITATION (AOS)

Solicitation # W9128Z-25-S-A002

The Army Open Solicitation (AOS), solicitation number W9128Z-25-S-A002, is an indefinite open solicitation issued by the U.S. Army Contracting Command-Aberdeen Proving Ground (ACC-APG) Digital Capability Contracting Center of Excellence. Its primary objective is to support all Army mission areas and maximize Army lethality by rapidly acquiring innovative commercial technologies, research and development solutions, and software acquisition pathway procurements. The AOS leverages a broad range of authorities, including FAR 6.102(d)(2), FAR 35.016 Broad Agency Announcements, and various 10 U.S.C. sections for prototypes and experimental procurements, as well as the Commercial Solutions Opening (CSO) process. Interested parties can engage through two primary methods: responding to Active Capability Gaps (ACG) or submitting proposals in response to specific Calls for Solutions. The award process generally follows a multi-phase approach consisting of a Solution Brief, a Live Pitch, and a final Solution Proposal. Evaluation is based on a hierarchy of Technical Merit, Viability, Feasibility and Desirability, and Schedule and Price. All submissions must be unclassified, and the government does not reimburse companies for costs incurred during the initial three phases of the solicitation process. Key administrative requirements include mandatory registration in the System for Award Management (SAM) and the use of the Wide Area Work Flow (WAWF) for invoicing. Security requirements mandate that all government data reside within the exclusive legal jurisdiction of the United States. Solution Briefs are strictly limited to five written pages in 12-point font or fifteen briefing slides and must be submitted as a single PDF document. While the overall AOS remains open in perpetuity until canceled, individual Calls for Solutions have specific, limited response windows.

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

DEADLINE

Agile HR Software Development and DevSecOps AutomationThis subcontract, titled Agile HR Software Development and DevSecOps Automation, supports the Department of Defense by providing software development services for U.S. Army IPPS-A projects. The primary objective is to create enhanced HR capabilities through the development of new features and the implementation of low-code/no-code solutions to replace legacy components. Work is executed using SAFe Solution Trains and Agile Release Trains to ensure streamlined delivery of HR software capabilities. The contract emphasizes the modernization of infrastructure by increasing DevSecOps automation and delivering automated CI/CD pipelines. To ensure compliance and technical proficiency, personnel are required to hold SAFe Certification and strictly adhere to established DevSecOps security standards. The project falls under NAICS code 541511 and is managed under the W6QK Acc-Apg Contr Ctr agency.

Custom Computer Programming Services

POSTED

about 2 months ago

DEADLINE

Oracle PeopleSoft/ERP System Administration and MaintenanceThis subcontract focuses on the operation and maintenance of integrated HR and payroll software for prime contractors supporting U.S. Army IPPS-A projects. The scope of work involves managing Oracle PeopleSoft 9.2+ and Oracle 19c+ COTS platforms across development, test, training, and production environments, with a specific emphasis on executing cloud migrations and transitioning to cloud-native architectures. The project requires the deployment of Oracle Certified Professionals to ensure a stable, operational software baseline characterized by high reliability and scalability. Managed under NAICS code 541513 for the Department of Defense, the contract aims to maintain critical system functionality and performance metrics for the W6QK Acc-Apg Contr Ctr agency.

Computer Facilities Management Services

POSTED

about 2 months ago

DEADLINE

IPPS-A User Training and Instructional DesignThis subcontract, titled IPPS-A User Training and Instructional Design, is issued by the Department of Defense under the W6QK Acc-Apg Contr Ctr agency. The primary objective is to plan and execute comprehensive training programs for prime contractors supporting U.S. Army IPPS-A projects. The scope of work involves developing curricula and instructional materials based on ADDIE standards and delivering these sessions to Army personnel through designated Learning Management Systems. The contractor is responsible for measuring and reporting user proficiency to ensure effective knowledge transfer. Key deliverables include the completion of training modules and the certification of trained users. The contract falls under NAICS code 611519 and was posted on September 3, 2026.

Other Technical and Trade Schools

POSTED

about 2 months ago

DEADLINE

Tier II Technical Support and User Adoption ServicesThis subcontract for Tier II Technical Support and User Adoption Services supports U.S. Army IPPS-A projects by providing advanced technical troubleshooting for approximately 40,000 annual users. The selected provider will manage complex issues escalated from Tier I support using ITSM tools like ServiceNow or Remedy, with a strict requirement for ITIL Certification to ensure standardized service management. The contract, issued by the Department of Defense under the W6QK Acc-Apg Contr Ctr agency, falls under NAICS code 541513. Key deliverables include the successful resolution of support tickets and the provision of detailed reports focusing on user satisfaction and system adoption.

Computer Facilities Management Services

POSTED

about 2 months ago

DEADLINE

Legacy System Subsumption and Interface IntegrationThis subcontract, titled Legacy System Subsumption and Interface Integration, supports U.S. Army IPPS-A projects by integrating legacy HR systems for prime contractors. The scope of work involves subsuming up to 20 legacy systems and significantly expanding external system interfaces from 53 to 135. To ensure the prevention of technical debt, the project utilizes specific data integration tools and API management software in accordance with established Interface Control Documents. Managed under the Department of Defense through the W6QK Acc-Apg Contr Ctr, the contract falls under NAICS code 541512. The primary objective is the delivery of integrated legacy data and the successful implementation of 135 functional external interfaces.

Computer Systems Design Services

POSTED

about 2 months ago

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS