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Ongoing Support & Maintenance (Tier 2+ Help Desk)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract titled Ongoing Support & Maintenance Tier 2 Help Desk is a subcontract issued by the Public Utilities Department of the City of Riverside in California seeking comprehensive post-deployment support services. It encompasses system maintenance, troubleshooting, software and hardware upgrades, disaster recovery planning and execution, and tier 2 and above help desk assistance to ensure continuous operational reliability of critical systems. The solicitation was posted on July 29, 2026, with a response deadline of August 14, 2026, at 9:00 PM Pacific Time, requiring vendors to demonstrate proven capability in delivering timely and effective technical support within a public sector environment. Services must be performed in alignment with the agency’s operational needs, though the specific location of performance is not detailed beyond the state level. The NAICS code 541519 identifies the work within Other Computer Related Services, indicating the scope revolves around technical and IT support rather than software development or infrastructure installation. There is no set-aside designation specified, and the contract does not include a designated point of contact, requiring potential bidders to rely on the provided portal link for further details and submission guidelines.

General Info

Tier 2 help desk and IT support services for City of Riverside systems, bid deadline August 14, 2026.

Agency

California → Public Utilities Department of City of RiversideView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

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Organization & Contact Information

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AgencyCalifornia → Public Utilities Department of City of Riverside
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Public Utilities Department of City of Riverside
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide post-deployment support including system maintenance, troubleshooting, upgrades, disaster recovery, and help desk services.

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