REBATE PROCESSING MANAGEMENT SOLUTION

The City of Riverside, through its Public Utilities Department, is seeking information on a comprehensive, cloud-based rebate processing and data management platform to support a wide array of residential and commercial programs focused on water conservation, energy efficiency, electrification, sustainability, and income-qualified rebates. The ideal solution must manage the full rebate lifecycle—from initial customer intake and eligibility screening through workflow automation, inspections, approvals, payment disbursement, and detailed reporting—while integrating seamlessly with existing utility billing, customer information, and financial systems. The system must ensure a secure, reliable, and user-friendly experience for customers while providing robust analytics to drive program optimization and compliance. Responses are due by August 14, 2026, and the solicitation, identified as number 2567, is open to qualified vendors offering configurable platforms that meet the city’s operational and security requirements. No bid bond is required, and the primary point of contact for inquiries is Kristan Nordmeyer, reachable via email. The platform must be hosted in the cloud, capable of supporting multiple program types simultaneously, and designed to scale with evolving program needs while maintaining data integrity and accessibility across departments and stakeholders.