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Ongoing Support and Maintenance

Active

State & Local

Response Deadline11/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract agreement focuses on providing post-implementation technical support and maintenance for observability platforms supporting prime contractors on Massachusetts Executive Office of Technology Services and Security projects. Based in Boston, the scope of work includes performing critical software updates, platform maintenance, and alert tuning during the stabilization period to minimize noise and optimize system performance. The selected provider must adhere to all Commonwealth Terms and Conditions while delivering ongoing maintenance and resolving support tickets according to established service level agreements. This engagement falls under NAICS code 541513, with a response deadline set for November 4, 2026.

General Info

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-134242.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-05723 Enterprise Observability Platform

AI Contract Breakdown

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Timeline

PostedOct 8

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 08:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides post-implementation technical support and maintenance for observability platforms for prime contractors on Massachusetts EOTSS projects. Performs software updates, platform maintenance, and alert tuning during the stabilization period to reduce noise. Adheres to Commonwealth Terms and Conditions. Delivers ongoing maintenance and SLA-based support ticket resolution.

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