Ongoing Support, Maintenance, and SLA Management

This contract involves providing ongoing post-implementation services, including technical support, system monitoring, incident response, and disaster recovery to ensure continuous system functionality. The services must adhere to defined service level agreements (SLAs) focused on maintaining uptime and optimizing performance. The contract is categorized under NAICS code 541519, which pertains to computer systems design services. Issued by the Los Angeles Public Library in California, this subcontract opportunity was posted on March 31, 2026, with a response deadline set for June 8, 2026. The work is to be performed primarily in Los Angeles, reflecting the agency's commitment to maintaining the operational stability of its systems through comprehensive support and maintenance services.