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Ongoing Technical Support & Help Desk Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing ongoing Tier 1 and Tier 2 technical support and help desk services specifically for MIS users within Illinois. Support is delivered through multiple communication channels including phone, email, and chat during regular business hours, covering troubleshooting, system updates, and escalation management to ensure smooth operations. The services are tailored to meet the needs of the Illinois Community College Board, with performance taking place in Springfield, Illinois. The contract is classified under NAICS code 541519, which pertains to other computer-related services, and it functions as a subcontract without specific set-aside designations. The focus is on maintaining responsive and effective support to address technical issues promptly and maintain seamless system functionality for the agency. The arrangement aims to enhance user experience and operational efficiency by resolving technical problems quickly and escalating issues when necessary.

General Info

Provide Tier 1 and 2 MIS technical support via phone, email, chat for Illinois Community College Board.

Agency

Illinois Community College Board

NAICS

541519 - Other Computer Related Services

Place of Performance

Springfield, IL, 62701, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-684ICCB-ILCOM-B-49834.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-684ICCB-ILCOM-B-49834 | Adult Education Management Information System

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Timeline

PostedOct 30

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Organization & Contact Information

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AgencyIllinois Community College Board

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois Community College Board

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support via phone, email, or chat during business hours, including troubleshooting, system updates, and escalation management for MIS users across Illinois.

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