This Government Contract opportunity from Massachusetts was posted on August 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ongoing Technical Support and Maintenance

Closed

State & Local

Submission Closed08/25/2026, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Human Resources

POSTED

about 23 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The contract titled Ongoing Technical Support and Maintenance is a subcontract under the Massachusetts Office of the Inspector General, focused on providing post-go-live technical services for a system currently in operational use. It encompasses comprehensive support activities including troubleshooting, user assistance, system updates, and resolution of service requests under a defined service level agreement. All work is required to be performed in Boston, Massachusetts, with a zip code of 02108, and the contractor must be prepared to respond to incidents and requests according to established SLA metrics to ensure minimal disruption and high system reliability. The solicitation was posted on August 4, 2026, with a deadline for responses set for August 25, 2026, and it falls under the NAICS code 541519 for other computer-related services. There is no set-aside designation, and the point of contact details are not provided in the posting.

General Info

Ongoing technical support and maintenance in Boston for operational system under SLA, no set-aside, NAICS 541519.

Agency

Massachusetts → MAOIG - Office of the Inspector General

NAICS

541519 - Other Computer Related Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1059-MAOIG-MAOIG-132087.

The full solicitation package (30 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ITS60 RFQ for Saas Customer Support System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 4

subcontract

Response DeadlineAug 25

Deadline has passed

Submission Closed

08/25/2026, 04:59:00 AM UTC

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Organization & Contact Information

AgencyMassachusetts → MAOIG - Office of the Inspector General

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → MAOIG - Office of the Inspector General

Office AddressN/A

ContactsNo contact information available

Full Description

Post-go-live support including troubleshooting, user assistance, system updates, and SLA-based ticket resolution.

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