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Ongoing Technical Support and Maintenance

Active

State & Local

Response Deadline08/25/2026, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract titled Ongoing Technical Support and Maintenance is a subcontract under the Massachusetts Office of the Inspector General, focused on providing post-go-live technical services for a system currently in operational use. It encompasses comprehensive support activities including troubleshooting, user assistance, system updates, and resolution of service requests under a defined service level agreement. All work is required to be performed in Boston, Massachusetts, with a zip code of 02108, and the contractor must be prepared to respond to incidents and requests according to established SLA metrics to ensure minimal disruption and high system reliability. The solicitation was posted on August 4, 2026, with a deadline for responses set for August 25, 2026, and it falls under the NAICS code 541519 for other computer-related services. There is no set-aside designation, and the point of contact details are not provided in the posting.

General Info

Ongoing technical support and maintenance in Boston for operational system under SLA, no set-aside, NAICS 541519.

Agency

Massachusetts → MAOIG - Office of the Inspector GeneralView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Boston, MA, 02108, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 4

subcontract

Response DeadlineAug 25

Submission deadline

Response Deadline

08/25/2026, 04:59:00 AM UTCin 18 days

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Organization & Contact Information

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AgencyMassachusetts → MAOIG - Office of the Inspector General

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → MAOIG - Office of the Inspector General

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Office AddressN/A

ContactsNo contact information available

Full Description

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Post-go-live support including troubleshooting, user assistance, system updates, and SLA-based ticket resolution.

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