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ITS60 RFQ for Saas Customer Support System

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BD-27-1059-MAOIG-MAOIG-132087State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Massachusetts Office of the Inspector General is seeking proposals for a SaaS Customer Support System under solicitation number BD-27-1059-MAOIG-MAOIG-132087, with a posted date of August 4, 2026, and a firm response deadline of August 25, 2026, at 4:59 AM Eastern Time. This solicitation is directed toward vendors capable of providing a cloud-based customer support solution tailored to the needs of the state agency, with performance expected to occur in Boston, Massachusetts, and all inquiries or quotes must be submitted via email to rfr.responses@mass.gov. The contract falls under the SLED government sector and is managed by the agency’s purchasing lead, Marcelle Payen, who can be contacted at 617-722-8805 for official correspondence. Interested parties are required to review the full RFQ document for detailed scope, technical requirements, evaluation criteria, and timeline expectations, as no set-aside provisions or NAICS code are specified. Further information and the official RFQ document are accessible through the provided CommBuys portal link.

General Info

Massachusetts seeks SaaS customer support system via RFQ, deadline August 25, 2026, for Boston-based cloud solution.

Agency

Massachusetts → MAOIG - Office of the Inspector GeneralView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Boston, MA, 02108, US

Set-Aside

NONE

Documents

(2)

commbuys-source-page-BD-27-1059-MAOIG-MAOIG-132087.html

HTML

RFQ 2027.02 Customer Support System SaaS Platform

PDF•rfq

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyMassachusetts → MAOIG - Office of the Inspector General
Contacts1 person available
OfficeBoston, MA, 02108, US
Organization / Agency
Massachusetts → MAOIG - Office of the Inspector General
View Agency Profile
Office AddressBoston, MA, 02108, US
Contacts
Marcelle PayenPurchaser
+1 (555) 000-0000

Full Description

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Please email quotes and inquiries to rfr.responses@mass.gov. Review RFQ document for scope and timeline

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