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Ongoing Technical Support & Maintenance

Active

International

Response Deadline10/26/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Ontario Health involves providing comprehensive technical support and administrative maintenance for prime contractors. The scope of work includes Tier 1-3 help desk support, uptime monitoring, software patch application, and the execution of quarterly business reviews. To ensure quality and standardization, the provider must hold ITIL certification and utilize a professional ticketing system to manage and resolve support requests. Performance is measured through the delivery of monthly SLA reports and the successful resolution of support tickets. The opportunity was posted on September 25, 2026, with a response deadline of October 26, 2026. This engagement falls under NAICS code 541519 and is managed by the Government of Ontario.

General Info

ITIL certified technical support and maintenance for Ontario Health prime contractors.

Agency

Government of Ontario → Ontario Health

NAICS

541519 - Other Computer Related Services

Place of Performance

ON, CAN

Set-Aside

NONE

Documents

This scope was carved out of rfxx_20491.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Mentorship SaaS Solution

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 25

subcontract

Response DeadlineOct 26

Submission deadline

Response Deadline

10/26/2026, 02:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyGovernment of Ontario → Ontario Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Ontario → Ontario Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support, platform updates, and administrative maintenance for prime contractors on Ontario Health projects. Performs Tier 1-3 help desk support, monitors uptime, applies software patches, and conducts quarterly business reviews. Requires ITIL certification and use of a professional ticketing system. Delivers monthly SLA reports and resolved support tickets.

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