OPERATION OF PUBLIC PARKING FACILITIES & VALET SERVICES

Description The Contractor shall be responsible for all operational aspects of the Valet Services including, but not limited to: staffing, training, customer service, operation of the Valet Management System (technology provided by the Authority), Valet, passenger transportation services including those that accommodate ADA guests (if applicable), PCI compliance, electronic valet signage, car wash, janitorial services of designated areas, and all other activities normally associated with the management of a valet facility. The Contractor shall staff and operate the Valet Facilities twenty-four (24) hours per day, seven (7) days per week, every day of the year in a first-class manner and with a sufficient number of personnel to ensure a successful, effective, efficient, courteous and convenient management and operation hereof. The Contractor shall demonstrate exceptional leadership, innovation, management, operation, and control of the Valet Facilities at all times in accordance with the requirements of this Solicitation and in a manner acceptable to Authority. The Contractor will be responsible for continuously updating the Authority on the performance of the Valet Services at the Authority, as well as providing industry expertise and suggestions for continuous improvement of the parking products. The Authority has the right to change, add, delete valet products, and modify/eliminate staffing positions and levels at any time during the term of the contract. The Contractor shall staff and operate the Public Parking Facilities twenty-four (24) hours per day, seven (7) days per week, every day of the year in a first-class manner and with sufficient number of personnel to ensure the effective, efficient, courteous and convenient management and operation hereof. The Contractor shall be responsible for all aspects of the operation of Public Parking Facilities including, but not limited to, staffing, training, customer service, PARCS system management, PARCS maintenance, PCI compliance, Park Assist parking RFP Operations of Public Parking Facilities & Valet Services Page 33 of 121 guidance system, airport roadway/website informational parking signage, removal of abandoned vehicles, janitorial, snow removal, and all other activities normally associated with the management of paid public parking facility. The Contractor shall demonstrate exceptional leadership, innovation, management, operation, and control of the Public Parking Facilities at all times in accordance with the requirements of this Solicitation and in a manner acceptable to Authority. The Contractor will be responsible for continuously updating the Authority on the performance of the parking products at the Authority, as well as providing industry expertise and suggestions for continuous improvement of the parking products. Please see RFP for full details. Scope of Work The Contractor shall be responsible for all operational aspects of the Valet Services including, but not limited to: staffing, training, customer service, operation of the Valet Management System (technology provided by the Authority), Valet, passenger transportation services including those that accommodate ADA guests (if applicable), PCI compliance, electronic valet signage, car wash, janitorial services of designated areas, and all other activities normally associated with the management of a valet facility. The Contractor shall staff and operate the Valet Facilities twenty-four (24) hours per day, seven (7) days per week, every day of the year in a first-class manner and with a sufficient number of personnel to ensure a successful, effective, efficient, courteous and convenient management and operation hereof. The Contractor shall demonstrate exceptional leadership, innovation, management, operation, and control of the Valet Facilities at all times in accordance with the requirements of this Solicitation and in a manner acceptable to Authority. The Contractor will be responsible for continuously updating the Authority on the performance of the Valet Services at the Authority, as well as providing industry expertise and suggestions for continuous improvement of the parking products. The Authority has the right to change, add, delete valet products, and modify/eliminate staffing positions and levels at any time during the term of the contract. The Contractor shall staff and operate the Public Parking Facilities twenty-four (24) hours per day, seven (7) days per week, every day of the year in a first-class manner and with sufficient number of personnel to ensure the effective, efficient, courteous and convenient management and operation hereof. The Contractor shall be responsible for all aspects of the operation of Public Parking Facilities including, but not limited to, staffing, training, customer service, PARCS system management, PARCS maintenance, PCI compliance, Park Assist parking RFP Operations of Public Parking Facilities & Valet Services Page 33 of 121 guidance system, airport roadway/website informational parking signage, removal of abandoned vehicles, janitorial, snow removal, and all other activities normally associated with the management of paid public parking facility. The Contractor shall demonstrate exceptional leadership, innovation, management, operation, and control of the Public Parking Facilities at all times in accordance with the requirements of this Solicitation and in a manner acceptable to Authority. The Contractor will be responsible for continuously updating the Authority on the performance of the parking products at the Authority, as well as providing industry expertise and suggestions for continuous improvement of the parking products. Please see RFP for full details.