Opportunities to Increase Residential Water Conservation Through Rebate Programs and Proven Water Efficiency Best Management Practices.

The County of Maui Department of Water Supply is seeking a qualified consultant under solicitation DWSP 2027-08 to launch and administer a Water Conservation Rebate Program for Fiscal Year 2027. The primary objective of the program is to reduce annual household water consumption by 1 million to 3 million gallons by incentivizing the installation of high-efficiency fixtures, appliances, and rainwater capture systems. The selected consultant will be responsible for the full-service administration of the program, including the development and maintenance of a mobile-friendly public portal and GIS-based data management system using ArcGIS Online environments such as Hub, Experience Builder, or Dashboards. Key deliverables include the management of online applications, customer support, inventory tracking, quarterly reporting, and the administration of payments via check or electronic transfer, including IRS 1099 reporting for participants receiving $600 or more. The contract has an estimated duration of 12 months from the Notice to Proceed, which is anticipated for December 18, 2026. Proposals are due by September 21, 2026, and will be evaluated by a committee based on a 100-point weighted scoring system. Required key personnel must include a Program Manager, a Financial/Program Administrator, and a GIS Specialist. Due to the nature of the data involved, team members may be required to sign a Non-Disclosure Agreement and obtain Department of Homeland Security Protected Critical Infrastructure Information certification. While not mandatory, preference may be given to firms with a local presence in Maui County or surrounding islands. Pricing must be submitted as a breakdown of platform implementation, monthly administrative, and reporting and analytics fees.