OUPS Utility Response & Markings

The City of Toledo Department of Public Utilities is soliciting bids for a turnkey operation to manage Ohio Utilities Protection Service (OUPS) ticket requests for its sewer and water lines. The selected contractor will be responsible for the end-to-end response lifecycle, including 24/7/365 electronic monitoring, screening via City GIS data, and the physical locating and marking of approximately 1,341 miles of water mains, 1,071 miles of sanitary sewer mains, and 986 miles of storm sewer mains. Key performance requirements include strict adherence to American Public Works Association (APWA) color codes, a mandatory two-hour on-site response window for emergencies, and the transmission of positive response codes per Ohio Revised Code § 3781.25. The contract is for an initial term of one year with month-to-month renewal options, with an estimated annual volume of 24,000 to 30,000 tickets. Qualified bidders must possess NULCA certification or an equivalent credential and demonstrate five years of corporate experience, including references from three municipal or public utility clients managing over 15,000 tickets annually. Bids are due by November 3, 2026, via the PlanetBids platform and will be awarded based on the lowest and best offer, considering price, local preference, and past experience with the City. Required submission materials include a 5% bid bond, vendor registration, EEO compliance, and a Living Wage Affidavit ensuring employees are paid at least $17.00 per hour. Post-award requirements include a payment bond, performance bond, and a pre-construction meeting with the Contract Compliance office. Contractors must also maintain comprehensive insurance and submit certified payrolls weekly after the first two weeks of performance.