Parks & Recreation Online Reservation and Registration System

The City of Kingman Parks & Recreation Department is seeking a new online reservation and registration system to enhance its community recreational services, with the solicitation numbered RECREATION 2026-1 and a response deadline of July 2, 2026. The department manages a broad portfolio of facilities including a community recreation center, 13 parks, multiple baseball and softball fields, pickleball, tennis, and soccer courts, serving a core team of 14 full-time staff and up to 100 seasonal and part-time employees. Currently using the CivicRec system since 2014 with Forte as the merchant card processor, the City seeks a modern, integrated solution that can seamlessly support its existing convenience fee model for credit and debit card transactions while potentially aligning with other systems like Point and Pay and OpenEdge already in use across the City. The replacement system must deliver robust functionality for class registration, facility reservations, and payment processing to ensure continued access to high-quality recreational programs and equitable community engagement. The solicitation is managed by the Arizona-based City of Kingman, specifically through the Parks & Recreation Department under the leadership of Superintendent Yvonne Cossio and Administrative Assistant Sherie Sixkiller-Wing, who serve as the primary and secondary points of contact. All responses must be submitted via the designated online portal before the deadline, and the system must support the department’s mission to promote physical, social, and emotional well-being through safe, clean, and accessible recreational opportunities. Financial stability and operational efficiency are key priorities, and the new vendor will be expected to provide scalable, secure, and user-friendly technology that meets the needs of a diverse user base, from casual participants to program instructors and administrative staff. The system must also ensure compliance with local and state standards while minimizing disruptions during transition from the current CivicRec platform.