Payment Processing & Customer Service Support

The City of Warner Robins is seeking a subcontractor to provide inbound customer service support centered on tax payment processing and delinquent taxpayer assistance. The contractor will be responsible for accepting and processing tax payments through multiple channels, ensuring accurate and timely handling of financial transactions, and aiding taxpayers in establishing payment plans to resolve outstanding obligations. This role requires direct interaction with the public to answer inquiries, resolve issues, and guide individuals through complex payment procedures, emphasizing accuracy, compliance, and customer service excellence. The contract is posted with a response deadline of July 8, 2026, and falls under NAICS code 811211, which pertains to other personal service activities, specifically highlighting administrative and support services. The work will be performed in Georgia, though the specific location within the state is not detailed. The acquisition is categorized as a subcontract and does not specify a set-aside type, indicating it is open to eligible general contractors. Interested parties must submit their proposals by the stated deadline to be considered for this opportunity, with further details available through the provided state portal link.