Percussion Enterprise: Enterprise License Support & Maintenance (unlimited instances) for Percussion Content Management System (CMS) license..

Notice of Intent to Sole Source Pursuant to the authority of FAR 13.106-1(b)(1)(i), the Contracting Officer may solicit from one source if the Contracting Officer determines that the circumstances of the contract action deem only one source is reasonably available. The Department of Health and Human Services (HHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the Office of the Secretary (OS) Office of the Assistant Secretary for Public Affairs (ASPA) Digital Communications Division (DCD), intends to sole source to: Percussion Software, Inc. 300 Unicorn Park Drive Woburn, MA 01801 (781) 438-9900 In accordance with FAR 5.207(c), ASPA's requirement is described as follows: (1) National Stock Number (NSN): N/A (2) Specification: Background: The Department of Health and Human Services (HHS) is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. The success of government initiatives rests in part on the timely and accurate communication of information. HHS is a vast department with a number of dynamic operating divisions dispersed throughout the country. Almost every form of communications technology is utilized by HHS. The Department's Website(s) is critical to the communication of timely, effective and efficient health-related information, ensuring that the public is well-informed and can easily access vital health information in times of crisis. The HHS Digital Communications Division (DCD) is responsible for the support and management of the HHS.gov website as well as other high -priority sites such as Flu.gov, MentalHealth.gov, FoodSafety.gov, StopMedicareFraud.gov, SurgeonGeneral.gov, Vaccines.gov, Usability.gov, BeTobaccoFree.gov, etc. In FY2010, HHS procured the Percussion Web Content Management System (WCMS) software known as the Enterprise-Wide License which allows groups to develop websites with new and/or existing content from many sources across multiple sites. Currently, the License is being deployed throughout HHS. In the meantime, some OPT and STAFFDIVS have required technical support for Percussion WCMS-related activities. These services include assistance with a full implementation and integration of the CMS into a STAFF/OPTDIVS environment, upgrading, patching and security control. Purpose and Objectives: The HHS Digital Communications Division would like to acquire Percussion Content Management System Enterprise License Support & Maintenance for unlimited instances for the already purchased Percussion CMS license. Project Requirements: Task 1: Provide Technical Support to Enterprise License During the life of the contract, the contractor shall be required to provide technical support for issues per the Enterprise-wide license agreement procured by HHS: 1. 24x7x365 support for technical issues per the Enterprise-wide license agreement. 2. Support shall be applicable to unlimited number of Percussion instances distributed within HHS OP/Staff Divisions. Task 2: Provide Tier 2 Support Tier 2 Support is responsible for researching and reproducing issues, interfacing with Percussion Engineering to identify any relevant defects and enhancements and establishing and communicating any needed work around(s) and/or Patch schedules to Tier 1 representatives for communication to and execution by end-users of the CMS products. Tier 2 Support escalates unsolvable issues to Tier 3 support for resolution. Task 3: Provide Tier 3 Support Tier 3 Support is responsible for debugging, troubleshooting, defect correction, product enhancements, and product patching. Tier 3 Support is provided by a Professional Services or Product Engineering resource with full commit access to the relevant product source code, as appropriate (3) Manufacturer: Percussion Software, Inc. (4) Functional Description: Purpose and Objectives: The HHS Digital Communications Division would like to acquire Percussion Content Management System Enterprise License Support & Maintenance for unlimited instances for the already purchased Percussion CMS license. Project Requirements: Task 1: Provide Technical Support to Enterprise License During the life of the contract, the contractor shall be required to provide technical support for issues per the Enterprise-wide license agreement procured by HHS: 1. 24x7x365 support for technical issues per the Enterprise-wide license agreement. 2. Support shall be applicable to unlimited number of Percussion instances distributed within HHS OP/Staff Divisions. Task 2: Provide Tier 2 Support Tier 2 Support is responsible for researching and reproducing issues, interfacing with Percussion Engineering to identify any relevant defects and enhancements and establishing and communicating any needed work around(s) and/or Patch schedules to Tier 1 representatives for communication to and execution by end-users of the CMS products. Tier 2 Support escalates unsolvable issues to Tier 3 support for resolution. Task 3: Provide Tier 3 Support Tier 3 Support is responsible for debugging, troubleshooting, defect correction, product enhancements, and product patching. Tier 3 Support is provided by a Professional Services or Product Engineering resource with full commit access to the relevant product source code, as appropriate (5) Predominant material of manufacture: N/A (6) Quantity: Enterprise seat license with access for 1,000 users (7) Unit of issue: 1 enterprise seat license (8) Destination information: OS/ASPA 200 Independence Ave., SW Washington, D.C. 20201 (9) Delivery Schedule: N/A 10) Duration of the contract period: 12-month Maintenance Plan. Period of performance shall be: Base year: 05/21/15 - 05/20/16. Option year 1: 05/21/16 - 05/20/17 Option year 2: 05/21/17 - 05/20/18 Option year 3: 05/21/18 - 05/20/19 Option year 4: 05/21/19 - 05/20/20 11) Sustainable acquisition requirements: N/A 12) Description of Procedure: This is a presolicitation notice of intent to sole source. This is not a solicitation for competitive proposal. No solicitation document is available. The anticipated award date is May 21,2015. 13) Architect-Engineer Project: N/A 14) Trade Agreement Clauses: N/A 15) Sole Source Justification: The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the Office of the Secretary (OS) Office of the Assistant Secretary for Public Affairs (ASPA) Digital Communications Division (DCD), intends to sole source to: Percussion Software, Inc. 300 Unicorn Park Drive Woburn, MA 01801 (781) 438-9900 Percussion Software, Inc. is the only available source for the Maintenance and Support agreement of the previously purchased Percussion Web Content Management System (WCMS) software known as the Enterprise-Wide License. Percussion is exclusively able to maintain the system source code and components, including fixing bugs, providing patches, source level debugging, and making enhancements. For professional technical support that meets the need to address complex issues that arise as Enterprise-Wide License is being used as a primary Web Content Management System to develop and maintain websites. This enterprise license requires technical support for Percussion WCMS-related activities and installations. These services include assistance with a full implementation, integration of the CMS into a STAFF/OPTDIVS environment, upgrading to newer versions, patching and security control management. OSAP conducted extensive market research and market analysis and Percussion Software, Inc. is the only entity that the Government is aware of that provides a Maintenance and Support agreement of Percussion Web Content Management System (WCMS) software known as the Enterprise-Wide License. 16) This is not a solicitation for competitive proposal. No solicitation document is available. All responsible sources that have determined that they can provide the same services may submit product information and a capabilities statement that speaks to the services OSPA is seeking in this proposed acquisition. The email subject line must reference OS151486. All responses are due by May 18, 2015, 2:00 PM Eastern Time and can be sent to Anthony Foster at Anthony.Foster@psc.hhs.gov. A determination by the Government not to compete this proposed contract base upon responses to this notice is solely within the discretion of the Government.