Performance Analytics & Reporting Services

The contract seeks vendors to develop and deliver comprehensive performance analytics and reporting services for the Department of Commerce in North Carolina, focusing on key operational metrics such as cost-per-interaction, resolution rates, and incentive eligibility determination. The work involves designing robust systems to collect, analyze, and present data that measures efficiency and effectiveness across customer service or operational workflows, ensuring actionable insights for decision-makers. The deliverables must be precise, timely, and aligned with performance standards that support accountability and continuous improvement. Subcontractors must respond by August 26, 2026, and the solicitation is classified under NAICS code 541611, which pertains to management consultancy services. The place of performance and point of contact details are unspecified, and no set-aside preferences are indicated. All work is expected to be carried out remotely or via electronic delivery, with no physical location specified for the project. Interested parties should access the official portal for submission guidelines and further procedural requirements through the provided link.