This Solicitation opportunity from North Carolina was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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UI CALL CENTER SERVICES 43-1389-26

Closed

Doc2187036699State & Local

Submission Closed08/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # DOC844161

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in 10 days

AI Contract Overview

The North Carolina Department of Commerce is soliciting proposals for Unified Interface Call Center Services under solicitation number Doc2187036699, with responses due by August 26, 2026. This solicitation is targeted at providing comprehensive call center support services to assist state residents and agencies through a unified digital and telephone interface system. The services are expected to be performed within North Carolina, with no specific city or ZIP code designated for performance location. The contract is under the jurisdiction of the state government and falls under the SLED category, indicating it is for State, Local, or Education entities. Primary point of contact for inquiries is Casey Jones, and all submissions must be made through the official procurement portal at the provided UI link. The solicitation was posted on June 16, 2026, and no set-aside preferences or NAICS code are specified, leaving the opportunity open to all qualified vendors.

General Info

North Carolina seeks unified call center services due August 26, 2026, statewide, open to all qualified vendors.

Agency

North Carolina → Department of CommerceView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

(3)

RFP 43-1389-26 DES UI Call Center Services

PDF•rfp

DES UI Call Center RFP Pricing Workbook Instructions

XLSX•pricing-workbook

Attachment L_UI_Call_Center_RFP_Requirements Specs FINAL

XLSX•sow

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 16

Solicitation

Response DeadlineAug 26

Deadline has passed

Submission Closed

08/26/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyNorth Carolina → Department of Commerce

Contacts1 person available

OfficeNC, USA

Organization / Agency

North Carolina → Department of Commerce

View Agency Profile

Office AddressNC, USA

Contacts

Casey Jones

Full Description

RFP 43-1389-26 UI CALL CENTER SERVICES

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