Phire Software Application Support & Maintenance

The contract encompasses ongoing technical support, troubleshooting, patching, and maintenance services for Phire software applications, with a strict focus on maintaining system stability and adhering to defined service level agreements. Support must meet a standard response time of four hours for non-emergency issues and an emergency response time of one hour for critical incidents, ensuring minimal disruption to operations and high availability of the software environment. All work is to be performed in alignment with established SLAs to guarantee consistent performance and reliability. This subcontract is issued under the North American Industry Classification System code 541512 and is managed by the Health and Human Services Commission in Texas. The solicitation was posted on July 8, 2026, with responses required by July 22, 2026, at 4:30 PM. While specific location details for performance or contact information are not provided, the work is intended to support systems operated by the state agency, and interested parties must submit proposals through the designated procurement portal linked in the contract data. The nature of the contract indicates a long-term operational partnership rather than a one-time deliverable, emphasizing continuous service and proactive system maintenance.