This Government Contract opportunity from Kentucky was posted on July 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Post-Go-Live Support & Help Desk Services
Contract Overview
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AI Contract Overview
The contract titled Post-Go-Live Support & Help Desk Services seeks a subcontractor to deliver Tier 1–2 technical support following system deployment, encompassing issue resolution, defect tracking, user assistance, and ongoing system monitoring to ensure operational stability. Work is expected to commence after the system’s official launch and must be sustained through a defined post-launch period, with a retention of 15% of the contract value held until final acceptance is granted by the agency. The solicitation is open to qualified vendors responding by the deadline of August 31, 2026, and falls under NAICS code 541519 for other computer-related services. The contracting entity is the Kentucky Office of the Secretary, with performance to occur at an unspecified location designated as “Other.” Interested parties must submit proposals through the designated online portal prior to the closing time.
General Info
Agency
NAICS
Place of Performance
Other, KY, USASet-Aside
Documents
This scope was carved out of RFP 758 2700000012.
The full solicitation package (22 documents), including the RFP, is on the prime solicitation, not on this scope.
RFP-758-2700000012-2 | HCM ERP System Replacement - Phase 1
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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