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Post-Migration Technical Support (Tier 2)

Active

State & Local

Response Deadline11/05/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for Post-Migration Technical Support (Tier 2) to assist prime contractors on projects for the Massachusetts Department of Revenue. The selected provider will deliver advanced technical troubleshooting and hypercare following migration waves, specifically focusing on user assistance with SharePoint library synchronization, file paths, and drive mappings. Additionally, the role involves guiding staff through the remediation of applications, scripts, or macros that rely on legacy network shares. The contract is managed under the Executive Office for Administration and Finance in Boston, Massachusetts. Candidates are preferred to hold the M365 Modern Desktop Administrator Associate certification, and the primary deliverable is the successful resolution of technical tickets. Responses for this opportunity are due by November 5, 2026.

General Info

Tier 2 post-migration technical support for Massachusetts Department of Revenue, due November 5, 2026.

Agency

Massachusetts → Executive Office for Administration and Finance

NAICS

541519 - Other Computer Related Services

Place of Performance

Floor Boston, MA, 02114, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1003-1003C-1003L-134297.

The full solicitation package (22 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI - SharePoint Migration

AI Contract Breakdown

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Timeline

PostedOct 8

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 08:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyMassachusetts → Executive Office for Administration and Finance

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Executive Office for Administration and Finance

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides advanced technical troubleshooting for prime contractors on Massachusetts Department of Revenue projects. Delivers Tier 2 support and hypercare following migration waves, assisting users with drive mappings, file paths, and SharePoint library synchronization. Guides staff on remediating macros, scripts, or applications dependent on old network shares. M365 Modern Desktop Administrator Associate certification preferred. Delivers resolved tickets.

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