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Proofpoint Technical Support Services

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Proofpoint Technical Support Services subcontract is issued by the Government of Jamaica under the ICT Authority to provide specialized technical support, maintenance, and consulting for Proofpoint installations. The scope of work includes troubleshooting, software updates, and system operation consulting delivered via remote support tools and administrative consoles. To ensure quality of service, the contract requires the deployment of Proofpoint certified engineers or technical support specialists. The service provider is responsible for delivering SLA-backed support, regular maintenance reports, and critical system updates. This engagement falls under NAICS code 541519 and is designed to support prime contractors operating on ICT Authority projects.

General Info

Government of Jamaica subcontract for Proofpoint technical support, maintenance, and certified engineering services.

Agency

Government of Jamaica → ICT Authority (formerly eGov)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

JAM

Set-Aside

NONE

Documents

This scope was carved out of 8891393.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Procurement of Proofpoint License and Support Renewal for ICT Authority - RFQ DCCB2025 Q3/11-1

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Timeline

PostedAug 3

subcontract

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Organization & Contact Information

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AgencyGovernment of Jamaica → ICT Authority (formerly eGov)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Jamaica → ICT Authority (formerly eGov)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical support, maintenance, and consulting services for Proofpoint installations for prime contractors on ICT Authority (formerly eGov) projects. Provides troubleshooting, software updates, and system operation consulting using remote support tools and administrative consoles. Requires Proofpoint certified engineers or technical support specialists. Delivers SLA-backed support, maintenance reports, and system updates.

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